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White Paper

Knowledge Management for Customer Service

Learn what separates modern knowledge management from legacy systems, why it is considered must-have contact center infrastructure and how it can reduce operating costs while improving KPIs.

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Case Study

Accelerating Better Customer Service

The transition from printed materials and multiple systems to a single source of truth for customer service has been a game changer for the E-470 Public Highway Authority. Learn how they improved customer service, employee training and onboarding.

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CCW Special Report Knowledge Management 2020
White Paper

Special Report on Knowledge Management

CCW's 2020 Special Report on Knowledge Management analyzes ineffective KM practices, how to boost ROI with better customer data aggregation and why a knowledge base is must-have infrastructure today.

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Whitepaper Next Generation Chatbots
White Paper

Next Generation Chatbots

Where is chatbot technology heading and how will overcome the shortcomings of first gen? See the major structural and conceptual changes already underway and how they fit into your overall service strategy.

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unymira case study with salesforce medical industry
Case Study

Case Study - Biomedical Manufacturer

This global biomedical manufacturer replaced Salesforce Knowledge. They saw a 3x increase in editorial output, shorter content lifecycles and higher agent buy-in. Read more about the benefits of a customer service focused knowledge base. 

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White Paper Conversational Service
White Paper

Deploying Voice Assistants in Customer Service

Learn how one insurance company is using Alexa to provide customer service and policy information. Will other companies soon follow suit with digital assistants in customer service?

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Using Decision Trees in Customer Service
White Paper

Using Decision Trees in Customer Service

Learn how decision trees create consistency and transparency in your customer service processes, speed up onboarding and increase CSAT.

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Knowledge Center API Documentation

Download the official documentation for Knowledge Center's published API. 

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Study

Customer Experience Trends Study

Learn how COVID19 impacted customer service, changed consumer behavior and the best ways to continue winning new customers in CCW's August 2020 market study. 

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Telekom
Case Study

Survey Says: Chatbots are a Hit at the Telekom

The largest telecom in Germany got chatbots right. Learn how they created a bot with its own unique personality to conduct automated customer satisfaction surveys across all channels.

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Study

Study - Customer Service during the Corona Crisis

An in-depth look at remote work during the COVID-19 pandemic in customer service including lessons learned, how to succesfully adapt and what the new normal means for contact centers. 

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Knowledge Center Salesforce Integration
Product Information

Salesforce Integration for Knowledge Center

Seamlessly benefit from the best CRM and knowledge base for customer service. Learn more about our certified Salesforce integration and what it can do for your support.

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E-Book

Convince your Manager Kit

Already convinced you need KM? Get the numbers, arguments and ROI calculations to build an internal business case for knowledge management in our comprehensive kit. 

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Knowledge Center
Product Information

Product Information - Top Knowledge Base for Customer Service

Unymira Knowledge Center is the leading knowledge base for customer service departments. Download this document and see some of the ways that Knowledge Center can benefit your customer service team.

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unymira 2020 chatbot study
Study

Chatbots - ready for the future

Where do bots stand in 2020? How does the excitement translate into actual projects and deployments? See the results in our latest study. 

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Product Information

Product Information - Knowledge Base for IT Departments

Unymira Knowledge Center is the top knowledge base for IT departments. This document goes over some of the ways that Knowledge Center can help with managing your IT department.

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Digitaler Kundenservice Studie
Study

Study - Digital Strategy for Customer Service

The study examines the development, implementation and challenges of a digital customer service strategy. We surveyed over 130 business leaders and experts on their organization’s goals, experiences and current situation. Learn more in the full PDF.

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Knowledge Bot
Product Information

Product Information - Chatbot

Find out how our Chatbot Knowledge Bot can support your Customer Service.

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Studie Chatbot
Study

Research - Using Chatbots in Customer Service

Chatbots provide a new channel where customers can engage with companies. This is the Unymira Chatbot study, we asked over 150 contact center manager how they use Chatbots for customer service as well as how they plan to use Chatbots to provide better CX in the future. Here are the results. 

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Product Information

Key Features Knowledge First

Unymira Knowledge First is an intelligent web self-service tool. This document gives a detailed list of all of the features of Knowledge First.

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Infographic

Knowledge Center vs. Mindtouch

Which tool better suits your requirements and use-cases? Find out in this 1 page side-by-side comparison. 

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Smart Alert
Product Information

Product information - Features of Smart Alert

Unymira Smart Alert is the pro-active messaging and alarm system for IT notification. In this document we go over some of the ways in which Smart Alert can reduce the cost of IT disruptions.

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Case Study Colony Brands
Case Study

Colony Brands Levels Up Its Customer Service

This mail order and ecommerce company reduced support documents by 59%, streamlined its workflows and took customer service to the next level.

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Smart Link
Product Information

Product Information - Features of Smart Link

Unymira Smart Link is a smart tool for IT self-service. We combine all of your self-service offerings in one interface. This document goes over the top features of Unymira Smart Link.

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Expert information

Solutions Spotlight

Unymira's Chris Rall discussed knowledge management and what makes unymira unique in the industry. 

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Knowledge First
Product Information

Product Information - Features of Knowledge First

Unymira Knowledge First is an intelligent web self-service portal that provides your customers step-by-step support on your website and delivers the right information for all their questions. This document discusses some of the amazing features of Knowledge First.

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Infographic

Knowledge Base Comparison

Choosing the right Knowledge Base is important. This document assists the vendor selection for Knowledge Management and compares leading Knowledge Base Providers in the United States. Here we compare Unymira Knowledge Center, eGain, Upland and MindTouch.

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Product Information

Key Features Knowledge Center

Unymira Knowledge Center is the leading knowledge base on the market. This document gives a detailed list of all of the features of Knowledge Center.

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Knowledge Management Solutions Compared
Infographic

Knowledge Management Solutions Compared

Wiki, CMS, SharePoint or Knowledge base? Get immediate insight into which meets your customer service needs with our feature overview.

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Expert information

Knowledge-Driven Service Automation

Our professional Knowledge Base Knowledge Center is awared by CIO Review in 2018. Read more.

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When to Choose Knowledge Center or Salesforce Knowledge
Infographic

When to Choose Knowledge Center or Salesforce Knowledge

How can you succeed without the proper knowledge base software? Understanding your own requirements and their implications in daily work can be a challenge.

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Infographic

Knowledge Center vs. Salesforce Knowledge

While Salesforce is the leading CRM today, it's not designed to be a knowledge base. This two-page overview compares Knowledge Center to Salesforce's simple add-on. Learn why to choose best tool for each job and link them with our integration instead of compromise.

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Infographic: 5 Reasons to Switch from Salesforce Knowledge
Infographic

5 Reasons to Switch from Salesforce Knowledge

Salesforce Knowledge is good enough for basic knowledge mangement but may be handicapping your growth. Does it meet your current and future requirements or was it just easier to stick with the same vendor? See 5 reasons you may need to switch.

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power multiple processes with one decision tree in customer service
Infographic

Power Multiple Channels with Decision Trees

With a knowledge base, you can create a single decision tree and use it to power multiple support channels. Save time and create consistent processes throughout your department.

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Expert information

The Knowledge Machine

This is the special edition of The CIO Review Magazine. In this feature, entitled “The Knowledge Machine” there is an in-depth interview with Sven Kolb, the Managing Director of Unymira and an analysis of the benefits that knowledge management can bring to an organization.

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industry use cases for decision trees
Infographic

Industry Use Cases for Decision Trees

See how your industry can use decision trees to create standardized and consistent service processes in all your customer support channels.

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Infographic

A Knowledge Base vs. SharePoint

SharePoint is a popular for document management and collaboration but not meant to be used as a knowledge base. See how it compares side-by-side to Knowledge Center.

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Knowledge Center vs. eGain
Infographic

Knowledge Center vs. eGain

Choose the right knowledge management vendor with an easy comparison of key features. See our one-page overview of Knowledge Center vs. eGain.

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Expert information

Unymira awarded by CIO Review

Unymira Knowledge Center was recognized by the CIO Review Magazine as one of the 20 most promising knowledge management providers in 2016.

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Infographic

Infographic - 5 Reasons Knowledge Base can fail

To be successful it helps to understand what can go wrong. In this document we talk about the top 5 reasons that your knowledge base may not succeed.

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Compared: Knowledge Center vs. Confluence
Infographic

Knowledge Center vs. Confluence

Wiki, CMS, SharePoint or Knowledge base? Get immediate insight into which meets your customer service needs with our feature overview.

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Infographic

7 Reasons Why Sharepoint is Not a Knowledge Base

SharePoint is popular for collaboration and document storage but not designed to be a knowledge base. Is it time for you to switch? See 7 reasons why SharePoint isn't a knowledge base.

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Infographic

Infographic - KCS Methodology Checklist

The KCS Methodology Checklist provides a list of all of the things that you need in order to adhere to the KCS methodology.

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Infographic

Infographic - Your Road to Success with KCS

KCS is designed to help you achieve greater value within your CX organization. This document lays out the KCS process on how to be successful when implementing KCS into your organization.

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Knowledge Center vs. Zendesk Knowledge
Infographic

Knowledge Center vs. Zendesk Knowledge

Can you succeed with a basic knowledge base tool or do you need more? Learn how Knowledge Center compares to Zendesk Guide in 2 minutes.

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Infographic

5 Steps to Voice Service as a Customer Support Channel

Customer service via voice assistants like Alexa is exciting and new. Learn step-by-step how your company can roll it out as a new channel.

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Infographic

4 Advantages of Voice Assistants in Customer Service

Do you know the advantages voice assistants like Alexa offer for customer service? See the top 4 advantages for your company and customers.

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Infographic

Chatbot Solutions Compared

Chatbots are a big power-up for customer service. Compare the leading frameworks and solutions to find what's best for your company and most suited to customer service.

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