The study examines the development, implementation and challenges of a digital customer service strategy. We surveyed over 130 business leaders and experts on their organization’s goals, experiences and current situation. Learn more in the full PDF.

Chatbots provide a new channel where customers can engage with companies. This is the Unymira Chatbot study, we asked over 150 contact center manager how they use Chatbots for customer service as well as how they plan to use Chatbots to provide better CX in the future. Here are the results. 

Where is chatbot technology heading and how will overcome the shortcomings of first gen? See the major structural and conceptual changes already underway and how they fit into your overall service strategy.

This global biomedical manufacturer replaced Salesforce Knowledge. They saw a 3x increase in editorial output, shorter content lifecycles and higher agent buy-in. Read more about the benefits of a customer service focused knowledge base. 

Learn how one insurance company is using Alexa to provide customer service and policy information. Will other companies soon follow suit with digital assistants in customer service?

Learn how decision trees create consistency and transparency in your customer service processes, speed up onboarding and increase CSAT.

The Knowledge Base Ebook is a guide for practical implementation of a knowledge Base. In this book the authors describe the process of how to successfully set up a knowledge base. This book was written by Sven Kolb and Harald Huber.

Web self-service is an essential channel through which you can provide customer service to your customers. This is our web self-service study, we asked over 100 contact center manager how they use self-service and how they plan to use it in the future, these are the results of our research.

The largest telecom in Germany got chatbots right. Learn how they created a bot with its own unique personality to conduct automated customer satisfaction surveys across all channels.

Choosing the right Knowledge Base is important. This document assists the vendor selection for Knowledge Management and compares leading Knowledge Base Providers in the United States. Here we compare Unymira Knowledge Center, eGain, Upland and MindTouch.

How can you succeed without the proper knowledge base software? Understanding your own requirements and their implications in daily work can be a challenge.

Seamlessly benefit from the best CRM and knowledge base for customer service. Learn more about our certified Salesforce integration and what it can do for your support.

While Salesforce is the leading CRM today, it's not designed to be a knowledge base. This two-page overview compares Knowledge Center to Salesforce's simple add-on. Learn why to choose best tool for each job and link them with our integration instead of compromise.

Salesforce Knowledge is good enough for basic knowledge mangement but may be handicapping your growth. Does it meet your current and future requirements or was it just easier to stick with the same vendor? See 5 reasons you may need to switch.

With a knowledge base, you can create a single decision tree and use it to power multiple support channels. Save time and create consistent processes throughout your department.

Unymira Knowledge Center is the leading knowledge base for customer service departments. Download this document and see some of the ways that Knowledge Center can benefit your customer service team.

See how your industry can use decision trees to create standardized and consistent service processes in all your customer support channels.

Unymira Knowledge Center is the top knowledge base for IT departments. This document goes over some of the ways that Knowledge Center can help with managing your IT department.

SharePoint is a popular for document management and collaboration but not meant to be used as a knowledge base. See how it compares side-by-side to Knowledge Center.

Find out how our Chatbot Knowledge Bot can support your Customer Service.

Choose the right knowledge management vendor with an easy comparison of key features. See our one-page overview of Knowledge Center vs. eGain.

Unymira Knowledge First is an intelligent web self-service tool. This document gives a detailed list of all of the features of Knowledge First.

This mail order and ecommerce company reduced support documents by 59%, streamlined its workflows and took customer service to the next level.

Unymira Smart Alert is the pro-active messaging and alarm system for IT notification. In this document we go over some of the ways in which Smart Alert can reduce the cost of IT disruptions.

Unymira's Chris Rall discussed knowledge management and what makes unymira unique in the industry. 

To be successful it helps to understand what can go wrong. In this document we talk about the top 5 reasons that your knowledge base may not succeed.

Unymira Smart Link is a smart tool for IT self-service. We combine all of your self-service offerings in one interface. This document goes over the top features of Unymira Smart Link.

Unymira Knowledge First is an intelligent web self-service portal that provides your customers step-by-step support on your website and delivers the right information for all their questions. This document discusses some of the amazing features of Knowledge First.

Wiki, CMS, SharePoint or Knowledge base? Get immediate insight into which meets your customer service needs with our feature overview.

Unymira Knowledge Center is the leading knowledge base on the market. This document gives a detailed list of all of the features of Knowledge Center.

An active Knowledge Base can give you greater control over your knowledge and can make your knowledge more accessible to every member of our team. In this download we go over the 9 benefits of choosing an active Knowledge Base.

Our professional Knowledge Base Knowledge Center is awared by CIO Review in 2018. Read more.

A Knowledge Base can benefit your company in many ways. In this download we go over some of the main ways in which a Knowledge Base can benefit your company.

Wiki, CMS, SharePoint or Knowledge base? Get immediate insight into which meets your customer service needs with our feature overview.

SharePoint is popular for collaboration and document storage but not designed to be a knowledge base. Is it time for you to switch? See 7 reasons why SharePoint isn't a knowledge base.

The KCS Methodology Checklist provides a list of all of the things that you need in order to adhere to the KCS methodology.

This is the special edition of The CIO Review Magazine. In this feature, entitled “The Knowledge Machine” there is an in-depth interview with Sven Kolb, the Managing Director of Unymira and an analysis of the benefits that knowledge management can bring to an organization.

KCS is designed to help you achieve greater value within your CX organization. This document lays out the KCS process on how to be successful when implementing KCS into your organization.

Find out how easy it is to integrate your e-learning in Knowledge Center - the professional Knowledge Base.

Can you succeed with a basic knowledge base tool or do you need more? Learn how Knowledge Center compares to Zendesk Guide in 2 minutes.

Customer service via voice assistants like Alexa is exciting and new. Learn step-by-step how your company can roll it out as a new channel.

Unymira Knowledge Center was recognized by the CIO Review Magazine as one of the 20 most promising knowledge management providers in 2016.

Do you know the advantages voice assistants like Alexa offer for customer service? See the top 4 advantages for your company and customers.

Chatbots are a big power-up for customer service. Compare the leading frameworks and solutions to find what's best for your company and most suited to customer service.

There are many benefits to implementing self-service in your IT department. In this document we outline the 6 key benefits of self-service.

Self-Service has become an important component of customer service today. This document outlines 10 steps to implementing successful web self-service.