Learn what separates modern knowledge management from legacy systems, why it is considered must-have contact center infrastructure and how it can reduce operating costs while improving KPIs.

The transition from printed materials and multiple systems to a single source of truth for customer service has been a game changer for the E-470 Public Highway Authority. Learn how they improved customer service, employee training and onboarding.

CCW's 2020 Special Report on Knowledge Management analyzes ineffective KM practices, how to boost ROI with better customer data aggregation and why a knowledge base is must-have infrastructure today.

Where is chatbot technology heading and how will overcome the shortcomings of first gen? See the major structural and conceptual changes already underway and how they fit into your overall service strategy.

This global biomedical manufacturer replaced Salesforce Knowledge. They saw a 3x increase in editorial output, shorter content lifecycles and higher agent buy-in. Read more about the benefits of a customer service focused knowledge base. 

E-WRITE's Leslie O'Flahavan explains, the monetary and efficiency costs of bad knowledge base articles, common mistakes to avoid and how to write clear, effective articles. Includes a bonus section on writing for your chatbot.

Learn how one insurance company is using Alexa to provide customer service and policy information. Will other companies soon follow suit with digital assistants in customer service?

Learn how decision trees create consistency and transparency in your customer service processes, speed up onboarding and increase CSAT.

Ensure a successful chatbot project by defining these four key roles from development to deployment and maintenance. 

The largest telecom in Germany got chatbots right. Learn how they created a bot with its own unique personality to conduct automated customer satisfaction surveys across all channels.

Use our getting started checklist to help launch your chatbot faster. 

Learn how COVID19 impacted customer service, changed consumer behavior and the best ways to continue winning new customers in CCW's August 2020 market study. 

Download the official documentation for Knowledge Center's published API. 

An in-depth look at remote work during the COVID-19 pandemic in customer service including lessons learned, how to succesfully adapt and what the new normal means for contact centers. 

Seamlessly benefit from the best CRM and knowledge base for customer service. Learn more about our certified Salesforce integration and what it can do for your support.

Already convinced you need KM? Get the numbers, arguments and ROI calculations to build an internal business case for knowledge management in our comprehensive kit. 

Unymira Knowledge Center is the leading knowledge base for customer service departments. Download this document and see some of the ways that Knowledge Center can benefit your customer service team.

Where do bots stand in 2020? How does the excitement translate into actual projects and deployments? See the results in our latest study. 

Unymira Knowledge Center is the top knowledge base for IT departments. This document goes over some of the ways that Knowledge Center can help with managing your IT department.

The study examines the development, implementation and challenges of a digital customer service strategy. We surveyed over 130 business leaders and experts on their organization’s goals, experiences and current situation. Learn more in the full PDF.

Find out how our Chatbot Knowledge Bot can support your Customer Service.

Chatbots provide a new channel where customers can engage with companies. This is the Unymira Chatbot study, we asked over 150 contact center manager how they use Chatbots for customer service as well as how they plan to use Chatbots to provide better CX in the future. Here are the results. 

Unymira Knowledge First is an intelligent web self-service tool. This document gives a detailed list of all of the features of Knowledge First.

Which tool better suits your requirements and use-cases? Find out in this 1 page side-by-side comparison. 

This mail order and ecommerce company reduced support documents by 59%, streamlined its workflows and took customer service to the next level.

Unymira Smart Alert is the pro-active messaging and alarm system for IT notification. In this document we go over some of the ways in which Smart Alert can reduce the cost of IT disruptions.

Unymira's Chris Rall discussed knowledge management and what makes unymira unique in the industry. 

Unymira Smart Link is a smart tool for IT self-service. We combine all of your self-service offerings in one interface. This document goes over the top features of Unymira Smart Link.

Unymira Knowledge First is an intelligent web self-service portal that provides your customers step-by-step support on your website and delivers the right information for all their questions. This document discusses some of the amazing features of Knowledge First.

Choosing the right Knowledge Base is important. This document assists the vendor selection for Knowledge Management and compares leading Knowledge Base Providers in the United States. Here we compare Unymira Knowledge Center, eGain, Upland and MindTouch.

Unymira Knowledge Center is the leading knowledge base on the market. This document gives a detailed list of all of the features of Knowledge Center.

Wiki, CMS, SharePoint or Knowledge base? Get immediate insight into which meets your customer service needs with our feature overview.

Our professional Knowledge Base Knowledge Center is awared by CIO Review in 2018. Read more.

How can you succeed without the proper knowledge base software? Understanding your own requirements and their implications in daily work can be a challenge.

While Salesforce is the leading CRM today, it's not designed to be a knowledge base. This two-page overview compares Knowledge Center to Salesforce's simple add-on. Learn why to choose best tool for each job and link them with our integration instead of compromise.

Salesforce Knowledge is good enough for basic knowledge mangement but may be handicapping your growth. Does it meet your current and future requirements or was it just easier to stick with the same vendor? See 5 reasons you may need to switch.

With a knowledge base, you can create a single decision tree and use it to power multiple support channels. Save time and create consistent processes throughout your department.

See how your industry can use decision trees to create standardized and consistent service processes in all your customer support channels.

This is the special edition of The CIO Review Magazine. In this feature, entitled “The Knowledge Machine” there is an in-depth interview with Sven Kolb, the Managing Director of Unymira and an analysis of the benefits that knowledge management can bring to an organization.

SharePoint is a popular for document management and collaboration but not meant to be used as a knowledge base. See how it compares side-by-side to Knowledge Center.

Choose the right knowledge management vendor with an easy comparison of key features. See our one-page overview of Knowledge Center vs. eGain.

Unymira Knowledge Center was recognized by the CIO Review Magazine as one of the 20 most promising knowledge management providers in 2016.

To be successful it helps to understand what can go wrong. In this document we talk about the top 5 reasons that your knowledge base may not succeed.

Wiki, CMS, SharePoint or Knowledge base? Get immediate insight into which meets your customer service needs with our feature overview.

SharePoint is popular for collaboration and document storage but not designed to be a knowledge base. Is it time for you to switch? See 7 reasons why SharePoint isn't a knowledge base.

The KCS Methodology Checklist provides a list of all of the things that you need in order to adhere to the KCS methodology.

KCS is designed to help you achieve greater value within your CX organization. This document lays out the KCS process on how to be successful when implementing KCS into your organization.

Can you succeed with a basic knowledge base tool or do you need more? Learn how Knowledge Center compares to Zendesk Guide in 2 minutes.

Customer service via voice assistants like Alexa is exciting and new. Learn step-by-step how your company can roll it out as a new channel.

Do you know the advantages voice assistants like Alexa offer for customer service? See the top 4 advantages for your company and customers.

Chatbots are a big power-up for customer service. Compare the leading frameworks and solutions to find what's best for your company and most suited to customer service.