Webinar: Web Self-Service for Multi-Channel
Based on a survey by Forrester Research 3 out of 4 customers prefer to look for solutions themselves, rather than reaching directly for the phone and calling Customer Service. They obtain information online, but conventional FAQs on websites are often too static and outdated and are not tailored to the needs of the customer. But how do companies provide their service accurately and efficiently on their on the website?
In this webinar
- you will learn how to make sure that customers get the same information on the website as they would get in a live interaction with customer service
- you will get information about the latest trends and developments in customer self-service
- we will show you our web self-service solution that can be integrated into your website with just one click
- at the end you will have the opportunity to ask one of our specialists questions during a live Q&A
The webinar comprises a presentation with a subsequent live demo in the form of a web conference (WebEx) with a parallel teleconference. After you have completed registration you receive an invitation to the webinar via WebEx along with your personal dial-in data. The webinar will be broadcast live and not recorded.