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Frequently Asked Questions about Knowledge Center

Is Knowledge Center cloud-based or on-premise?

We offer both cloud-based and on-premise options to meet the different needs of every industry. 

Do users need a special license to contribute knowledge?

No! Every user has the ability to create and edit knowledge articles. There is no additional license required in contrast to other solutions like Salesforce Knowledge. 

How does pricing work?

Our pricing is based on number of users and your choice of SaaS or on-premise . We are happy to provide a quote for you!

What happens with our existing data?

Unymira includes hands-on consulting and implementation services with every project. That means we'll help migrate your data and ensure everything is safe and sound inside Knowledge Center.

Can you integrate with my current software?

Of course! Integrating with existing software such as Salesforce, Zendesk, Service Now, SAP and more is standard. Just let us know your requirements!

Can you integrate chatbots, social media channels and so forth?

Absolutely! Knowledge Center is the foundation of our overall customer service platform and is built to integrate with chatbots, social media service, self-service tools, voice assistants like Alexa and more.

Will Knowledge Center work for my industry?

Yes! Knowledge Center is not geared towards a specific industry and is customizable to your company's needs. We have hundreds of customers in a range of industries like engineering, financial, telecommunications, medical, outdoor, automotive and more. See a full list here.

Where are you based?

Our headquarters is in Germany but we have offices and subsidiaries in the United States, Germany, France and Czech Republic. 

What our Customers say

"A very powerful tool for knowledge management in service environments with excellent vendor support."