The Results of our Digital Customer Service Study

Digitalization does not stop at customer service. More and more customer service departments are dealing with digital transformation. Having a concrete strategy in place and creating a solid and scalable basis to support it is critical. Given the high rate of direct interaction with customers, a digital customer service strategy must take their specific needs into account and not just the overall company. Many service managers ask themselves the following questions:

  • How important is a digital strategy for customer service?
  • What are the specific goals?
  • What challenges do companies face when developing a digital strategy?
  • Where are companies currently in development and implementation?

Can't attend the webinar? No problem. Register now and get the recorded version afterwards when you have time to view it.

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on March 21st at 1:30 pm EST

How it works:

The webinar includes a presentation followed by a live demo in the form of a web conference (WebEx) with a parallel telephone conference. After registering, you will receive an invitation to the webinar via WebEx with your personal dial-in data.

The webinar is broadcast live and lasts approximately 60 minutes. If you are unable to attend, please register anyway and we will send you the recording afterwards.