Build a Decision Tree in 20 minutes
Go from good to better to excellent customer service! Create decision trees for your business processes for agents to follow. Integrate them into guided dialogues for agents, chatbots, voicebots and more.
These interactive decision trees help agents follow business processes – whether handling returns, troubleshooting technical issues or guiding customers to the right products.
In the first 10 minutes, we'll briefly look at: and how they benefit cont. This includes:
- What decision trees are in the customer service world
- The KPIs they positively impact
- How they benefit agents, managers and departments
From there, we'll spend the remaining 20 minutes setting up a new decision tree for an example service use case. Follow along!