Advantages of professional Knowledge Management
Your knowledge base is the foundation to your service delivery. One of the scariest things to a new service representative is not being able to find the right knowledge. By providing your service representatives with a centralized and easily searchable knowledge base, you are laying the groundwork for service success.
By implementing professional knowledge management, we transformed several service centers into highly optimized customer service success stories.
Hear best practices from Laura Williams and Chris Rall of Unymira on how to implement a professional knowledge base and what it can bring to your organization. Learn how Unymira can help you:
- Realize a 50 % increase in service productivity
- Improve the First Contact Resolution Rate by 40 %
- Achieve a uniform Response Quality and improve overall Customer Satisfaction