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CX Trends Driving Change in Contact Centers
With 20+ years each in the contact center industry, Fred Stacey and Jeff DeVries discuss 3 key trends and how they are impacting call centers today.
CX Trends Driving Change in Contact Centers
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Advantages of professional Knowledge Management
5 Advantages to Using a Professional Knowledge Base in Service. Hear best practices and what a Professional Knowledge Base can bring to your organization.
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The Results of our Digital Customer Service Study
Digitalization in customer service: What are the opportunities, where are the risks, and what are the challenges in developing the appropriate digital strategy?
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How to Overcome Knowledge Management Challenges in Salesforce
Learn how to overcome knowledge management and customer service challenges in Salesforce. We look at three concrete scenarios and how to deal with them.
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Build a Decision Tree in 20 minutes
Learn how to bring consistency and accuracy to your customer service processes with decision trees and build them in just 20 minutes.
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Build a Chatbot for Customer Service in 20 Minutes
Learn how to setup a customer service chatbot in 20 minutes with Unymira! After a brief discussion, we'll create a new bot using participant feedback followed by a Q&A.
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Making CX Journeys More Simple, Consistent & Customer-Centric
The number of customer service channels, technologies and vendors is outpacing our ability to understand and manage them. How can companies resist adopting them ad hoc which i
