Technology and demographics are driving massive change in customer service and there's no going back. Fred Stacey joins Unymira to discuss these trends and how to adapt.
On Demand
5 Advantages to Using a Professional Knowledge Base in Service. Hear best practices and what a Professional Knowledge Base can bring to your organization.
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Digitalization in customer service: What are the opportunities, where are the risks, and what are the challenges in developing the appropriate digital strategy?
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Learn how to overcome knowledge management and customer service challenges in Salesforce. We look at three concrete scenarios and how to deal with them.
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Learn how to bring consistency and accuracy to your customer service processes with decision trees and build them in just 20 minutes.
On Demand
Learn how to setup a customer service chatbot in 20 minutes with Unymira! After a brief discussion, we'll create a new bot using participant feedback followed by a Q&A.
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The number of customer service channels, technologies and vendors is outpacing our ability to understand and manage them. How can companies resist adopting them ad hoc which i