Support

Contacting the support team

You want to tell us about problems, malfunctions, questions, tips, and general information about our software? This is how to contact our support:

Online ticketing system

https://support.usu.de

Submit a ticket by e-mail

k-support(at)usu.de

Submit a ticket by phone*

+49.7141.4867.555

*We can be contacted Monday to Friday from 8:00 a.m. to 5:00 p.m. CET (except on public holidays in the federal state of Baden-Württemberg)


Our support services for customers

Flexible, solution-oriented, reliable, and fast – This makes our support center team available to you when you have questions, problems, disruption, suggestions, or requests about USU software. We offer you comprehensive service and support so that you can enjoy flawless use of your solution.

Our service concept

  • Central point of contact for your support questions
  • Personal advice from experts with extensive product knowledge and years of experience
  • Current product and release information
  • Receipt of all new ideas and suggestions for improvement
  • Joint further development and exchange between partners

Our support services

  • Help with questions concerning operation, problems, and faults
  • Receipt and processing of tickets
  • Correction of errors within the agreed-upon use and maintenance contract
  • Information about current updates (common fixes)
  • Support for installations and updates
  • Telephone support in German or English
  • Right of use for all releases and versions
  • Remote service