Public administration wants to and must increasingly act as a service provider and provide efficient services. Citizens of cities, regions, or federal states expect a high level of service orientation from government agencies and public institutions. Their efficiency and cost structures are increasingly oriented towards market economy conditions.
As virtualization and digitalization continue to progress, citizens as public administration customers expect that their affairs will increasingly be handled online via e-government, and that they will not always have to present themselves in person: Half of all contacts with authorities in Germany are now conducted online.
In many places, budget restrictions limit the scope for public sector action. The primary concern is creating service structures which will allow efficiency increases and cost savings.
Our e-government services
- Subject-matter conceptual design
- Technical conceptual design
- Integration into the existing IT landscape
- Integration of previously isolated systems into process chains
- Training measures and workshops
- Support of ongoing operations
- Continuous refinement
- Professional project management
More efficient e-government solutions from unymira
For many years, we have been developing and operating applications for the public sector such as
- online citizen portals
- knowledge-management software
- specific, individual specialist applications
Portal solutions in citizen service create transparency and promote dialogue. They provide citizens with direct access to available information, offers, and services thanks to their clear presentation. Employees in telephonic citizen service have their workloads reduced and are at the same time supported by integrated knowledge management solutions.
We take all relevant issues, such as accessibility, data protection, or your specific standards and procedural models, into account right from the tendering and awarding process.