A one-click spin up sounds nice until you're sitting with an unconfigured system and no one to help.
Forget the typical "deploy and disappear" SaaS model of customer service! We could quickly deploy our cloud solution in two days but we believe in close and continuous support to get your system and your agents productive faster.
Unymira provides implementation and support for every single customer of every size.
It's not a costly add-on. It's our standard approach.
Our implementation team joins you to ensure a successful deployment and productive agents from day one.
We put Knowledge Center where your agents need it. Connect tools like your CRM and ticketing to maximize your products' ROI and create a supercharged CX platform.
We work with your key project members to design a solution around your unique business needs and customer service goals. Whether you're standing up a knowledge base for the first time, migrating from a legacy system or expanding into new channels, we will partner with you to develop the right plan for your company size and maturity and see it through to deployment and production.
Working closely with your IT department, we'll ensure a smooth installation either on premise or in the cloud and configure the system based on your business-specific needs. Make the system your own with corporate branding and a new name while we integrate into your CRM, ticketing system, email server, SMS gateways and more.
With Unymira, you'll have a dedicated partner for the entire knowledge base deployment. From start to finish, we'll work closely with your project team to understand your industry, business and user specific needs so we can customize the system to meet them exactly. In addition, you'll benefit from our decades of knowledge management experience and best practices across all verticals.
Before your new platform goes live, we hold in-depth user training either virtually or on-site. Your adminstrators, editorial team and key frontline users will get the know-how and skills necessary to be productive fast and start helping customers.
We understand: Your most important deliverable is an excellent customer experience.
We bring together the most powerful solutions like Salesforce or NICE inContact to supercharge your support.
Design, Deploy & Deliver Better Customer Service
- Professional solutions workshop to design your system
- Hands-on support auditing, reviewing and migrating data
- Tailored product training