Empower Your Agents with The Best Knowledge Base
Unymira Knowledge Center is a knowledge management solution that helps your customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service.
Today knowledge is limitless, we are able to search the internet for any question yet when we need an answer from a customer service agent it is not so simple. Our goal is to make customer service as simple as a Google search. With the active search function agents can find answers to questions quickly and easily.
Knowledge Center brings together all of the knowledge of your company within one centralized, easily accessible database. Our intelligent knowledge base is able to adapt to every service environment, providing agents with answers where and when they need them.
Main Features of Knowledge Center
Knowledge Center puts all of your knowledge at your agents fingertips enabling them to quickly answer customer questions.
Knowledge Center offers E-learning functionality to reduce onboarding and training time for new and existing agents.
We guide your agents step by step through their phone calls to make them more efficient and to ensure greater reliability.
Advanced Service Experience
Our Knowledge base integrates seamlessly with our Knowledge chatbot and our Web self-service Portal "Knowledge First".
We have an intelligent article editor that lets you create new knowledge articles and edit existing knowledge articles for seamless content management.
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more about our features
Benefits of our ACTIVE knowledge base
- Advanced search capability
- Knowledge is stored in one central place
- Easy to use content creation tool
- Multilanguage support
- Agents can interact with knowledge articles
- Advanced reporting & Analytics
- Integrated E-learning
- Workflow and approval for articles
- Decision Tree creation tool
- Inter-Agent chat
increase in productivity
faster training period
higher first contact
An active knowledge base allows agents to be more efficient
Integrate your ITSM Tools with Knowledge Center
Unymira Knowledge Center integrates with leading CRM, ITSM and Collaboration Systems for more efficient support. Here are a few of the providers we have integrated with.
Designed with KCS® in Mind
At unymira we focus on the principles of Knowledge-Centered Service KCS® within our knowledge base. KCS® is a service mark of the Consortium for Service Innovation. The product management team of our knowledge base is (KCS®) certified.
Knowledge-Centered Service is a service delivery methodology based on how to manage and create knowledge effectively to support key business processes. The aim of KCS® is to deliver knowledge with greater value and more efficiency.
In order to adhere to the KCS® Methodology you need a professional knowledge base that should meet the requirements in the following checklist: