Unymira Publishes Study Results on Digital Strategy for Customer Service
Unymira is pleased to publish its latest study on digital transformation in to customer service. The challenges are often greater than expected and even in 2019, many companies find themselves struggling without a clear strategy in place. We asked over 100 businessmen and experts about the pitfalls to avoid in development and implementation as well as the concrete goals to pursue. The future of customer service is digital. Ensure you don't end up stuck in the past.