Apr 17, 2015

Study on Success Factors for Knowledge Management and Self-Service

80% of ITSM professionals are using knowledge bases or self-service applications. But more than 70% of them are not satisfied.

More than 40 leading ITSM organisations shared their insights about the use of knowledge management and self-service tools. Benefit from other peoples experience and learn more about the success factors.


GARTNER REPORT: Justify Customer Experience Initiatives Using 4 Approaches

Overcome cost pressure and internal objects to CX projects and demonstrate the ROI of good service.

Read the Gartner Report