Unymira offers Customer Service Solutions via Alexa
USU business unit Unymira has opened a new communication channel for customer service via Amazon’s Alexa.
News
USU presents its latest Customer Service Innovations at CCW 2019
USU's unymira business unit is one of the first worldwide to offer voice powered customer service via Amazon's Alexa.
Unymira recognized as Top 10 Provider for Knowledge Management Solutions
Unymira, a business unit of USU, has once again been recognized for its intelligent and innovative knowledge management solutions.
Knowledge Center Now Available on the Salesforce AppExchange
USU is announcing the publication of Knowledge Center on Salesforce AppExchange.
Unymira announces new release of its Knowledge Base “Knowledge Center”
Unymira is pleased to release a new version of its best in class Knowledge Base “Knowledge Center”.
USU Software AG announces figures for third quarter and first nine months
USU Software AG (ISIN DE000A0BVU28) and its subsidiaries (hereinafter also referred to as the “USU Group” or “USU”) significantly improved their profitability compared with the previous year in the third quarter of 2018.
USU presents innovations at the ICMI Contact Center Demo 2018
USU’s unymira division is to present its knowledge-based portfolio pertaining to the topic of digital customer service at the ICMI Contact Center Demo.
USU fulfills the requirements for the TISAX standard
USU fulfills the new exchange and assessment standards for information security in the automotive industry with TISAX (Trusted Information Security Assessment Exchange).
Unymira hosts KCS® training
Unymira, a division of the USU Group will host a KCS® v6 workshop on Monday, October 15th -Wednesday, October 17th; the 3-day workshop will take place in our offices in Germany. The workshop aims to certify delegates to the Knowledge-Centered Service Methodology (KCS®).
Unymira presents new Customer First solutions at Service Management World
Unymira showcases its innovative solutions for optimizing IT service desk processes and costs at HDI Service Management World 2018 in Orlando.