Unymira at Customer Contact Week Nashville
Unymira, a division of USU GmbH, will be presenting its digital customer service portfolio at Customer Contact Week (CCW) from January 28th - 31st in Nashville, Tennessee.
News
USU Wins Salesforce Partner Award in Frankfurt
This year, Unymira received the Salesforce Innovation Award for AppExchange Partners for its innovative knowledge management solution.
USU Software: Good Performance Thanks to Upturn in International Business
Thanks above all to strong license and SaaS business, consolidated sales of USU Software AG and its subsidiaries (“USU Group” or “USU”) in line with IFRS climbed by 10.3% year-on-year to EUR 22.9 million in the second quarter of 2019.
Unymira Announces next Major Release of its Knowledge Management Platform
Unymira, a division of USU, has announced a new major release of its active knowledge management platform, Knowledge Center.
Unymira at Customer Contact Week 2019 in Las Vegas
Unymira, a division of USU GmbH, will be presenting its digital customer service portfolio at the 20th Customer Contact Week (CCW) from June 24th to 28th at The Mirage in Las Vegas.
Bavarian Insurance Company Awarded for Innovative use of Service Technology
A Bavarian insurance company, the Versicherungskammer Bayern, is breaking new ground in customer service. Together with Unymira, a business unit of USU, Germany's largest public insurer successfully completed a cutting-edge project using Alexa ...
USU Presents Digital Customer First Solutions at ICMI Contact Center Expo
In order to leverage the great potential of digital customer services, USU's Unymira business unit is offering an innovative, and comprehensive portfolio of solutions at the ICMI Contact Center Expo 2019.
Unymira's Voice Service via Alexa featured on ICMI
Unymira is pleased to be featured in the April 2019 newsletter and website of ICMI. Director of Sales for North America Chris Rall writes about a cutting edge customer example which combined Unymira's Knowledge Center and Knowledge Bot with Amazon's Alexa to offer a new
USU Software AG announces figures for 2018 as well as dividend proposal
According to the figures for 2018 published today, USU Software AG increased its consolidated revenue (IFRS) by 7.3% year-on-year to EUR 90.5 million (2017: EUR 84.4 million).
Unymira Publishes Study Results on Digital Strategy for Customer Service
Our latest study examines digital transformation in customer service and the challenges for companies in developing and implementing a digital strategy. How important is a digital strategy for customer service and what should it take into account for the future?