Unymira announces new release of its Knowledge Base “Knowledge Center”
Unymira is pleased to release a new version of its best in class Knowledge Base “Knowledge Center”.
News
USU Software AG announces figures for third quarter and first nine months
USU Software AG (ISIN DE000A0BVU28) and its subsidiaries (hereinafter also referred to as the “USU Group” or “USU”) significantly improved their profitability compared with the previous year in the third quarter of 2018.
USU presents innovations at the ICMI Contact Center Demo 2018
USU’s unymira division is to present its knowledge-based portfolio pertaining to the topic of digital customer service at the ICMI Contact Center Demo.
USU fulfills the requirements for the TISAX standard
USU fulfills the new exchange and assessment standards for information security in the automotive industry with TISAX (Trusted Information Security Assessment Exchange).
Unymira hosts KCS® training
Unymira, a division of the USU Group will host a KCS® v6 workshop on Monday, October 15th -Wednesday, October 17th; the 3-day workshop will take place in our offices in Germany. The workshop aims to certify delegates to the Knowledge-Centered Service Methodology (KCS®).
Unymira presents new Customer First solutions at Service Management World
Unymira showcases its innovative solutions for optimizing IT service desk processes and costs at HDI Service Management World 2018 in Orlando.
USU presents innovations for digital customer service at Customer Contact Week
Unymira, a division of USU, will be presenting its digital customer service portfolio at Customer Contact Week (CCW) in booth 513.
USU showcases new customer-first solutions at the ICMI Contact Center Expo
“Customer first!” Unymira (a division of USU) is staying true to that motto at the 2018 ICMI Contact Center Expo to be held at the Walt Disney World® Resort in Orlando from May 21 to 24.
Melita Ltd. turns to Knowledge Center for support in improving digital customer service
Melita Ltd. has selected the central knowledge database from the USU division unymira to help the company improve its services for all customer-related issues.
USU pools digital customer-first solutions under new brand unymira
Effective January 2018, USU is pooling its established strategy and technology portfolio for customer and IT service in its new unymira division.