Feb 13, 2020

Unymira Releases New Case Study in Medical Industry

Unymira is pleased to publish its latest case study from a U.S. customer. This client in the medical industry was successfully using Salesforce's CRM while their customer support department struggled with Salesforce Knowledge.

While ideal for simpler use cases, the customer found Knowledge Center's customer service focused product better tailored to their requirements and able to fully capture their workflows. Unymira offers a seamless integration with the Salesforce CRM meaning there were no additional programs to use and agents could continue to work natively within Salesforce.

 Read the two page study to learn more about all the benefits.

Back

GARTNER REPORT: Justify Customer Experience Initiatives Using 4 Approaches

Overcome cost pressure and internal objects to CX projects and demonstrate the ROI of good service.

Read the Gartner Report