A Bavarian insurance company, the Versicherungskammer Bayern, is breaking new ground in customer service. Together with Unymira, a business unit of USU, Germany's largest public insurer successfully completed a cutting-edge project using Alexa ...
In order to leverage the great potential of digital customer services, USU's Unymira business unit is offering an innovative, and comprehensive portfolio of solutions at the ICMI Contact Center Expo 2019.
Unymira is pleased to be featured in the April 2019 newsletter and website of ICMI. Director of Sales for North America Chris Rall writes about a cutting edge customer example which combined Unymira's Knowledge Center and Knowledge Bot with Amazon's Alexa to offer a new
According to the figures for 2018 published today, USU Software AG increased its consolidated revenue (IFRS) by 7.3% year-on-year to EUR 90.5 million (2017: EUR 84.4 million).
Our latest study examines digital transformation in customer service and the challenges for companies in developing and implementing a digital strategy. How important is a digital strategy for customer service and what should it take into account for the future?
Unymira's Chris Rall was featured in the March 2019 issue Contact Center Pipeline and discusses knowledge management in the US market.
USU business unit Unymira has opened a new communication channel for customer service via Amazon’s Alexa.
USU's unymira business unit is one of the first worldwide to offer voice powered customer service via Amazon's Alexa.
Unymira, a business unit of USU, has once again been recognized for its intelligent and innovative knowledge management solutions.
USU is announcing the publication of Knowledge Center on Salesforce AppExchange.