Our latest study examines digital transformation in customer service and the challenges for companies in developing and implementing a digital strategy. How important is a digital strategy for customer service and what should it take into account for the future?
Unymira's Chris Rall was featured in the March 2019 issue Contact Center Pipeline and discusses knowledge management in the US market.
USU business unit Unymira has opened a new communication channel for customer service via Amazon’s Alexa.
USU's unymira business unit is one of the first worldwide to offer voice powered customer service via Amazon's Alexa.
Unymira, a business unit of USU, has once again been recognized for its intelligent and innovative knowledge management solutions.
USU is announcing the publication of Knowledge Center on Salesforce AppExchange.
Unymira is pleased to release a new version of its best in class Knowledge Base “Knowledge Center”.
USU Software AG (ISIN DE000A0BVU28) and its subsidiaries (hereinafter also referred to as the “USU Group” or “USU”) significantly improved their profitability compared with the previous year in the third quarter of 2018.
USU’s unymira division is to present its knowledge-based portfolio pertaining to the topic of digital customer service at the ICMI Contact Center Demo.
USU fulfills the new exchange and assessment standards for information security in the automotive industry with TISAX (Trusted Information Security Assessment Exchange).