Unymira, a division of the USU Group will host a KCS® v6 workshop on Monday, October 15th -Wednesday, October 17th; the 3-day workshop will take place in our offices in Germany. The workshop aims to certify delegates to the Knowledge-Centered Service Methodology (KCS®).
Unymira showcases its innovative solutions for optimizing IT service desk processes and costs at HDI Service Management World 2018 in Orlando.
Unymira, a division of USU, will be presenting its digital customer service portfolio at Customer Contact Week (CCW) in booth 513.
“Customer first!” Unymira (a division of USU) is staying true to that motto at the 2018 ICMI Contact Center Expo to be held at the Walt Disney World® Resort in Orlando from May 21 to 24.
Melita Ltd. has selected the central knowledge database from the USU division unymira to help the company improve its services for all customer-related issues.
Effective January 2018, USU is pooling its established strategy and technology portfolio for customer and IT service in its new unymira division.
KCenter USU’s self-service solution Smart Link was awarded certification by ServiceNow. The certificate confirms that Smart Link has successfully passed a series of defined tests focusing on integration, interoperability, security, and performance.
KCenter’s Knowledge Management solution recognized for innovative customer service technology and improving the customer experience
KCenter USU has been recognized as one among the elite group of companies that are featured in the Knowledge Management special edition of CIOReview magazine. The magazine gives in-depth insight into KCenter USU’s expertise in the Knowledge Management arena.
With the Knowledge Management solutions Knowledge Center and the IT Self-Service Smart Link KCenter USU was awarded by CIOReview on their list of the 20 Most Promising Knowledge Management Providers 2017.