Unymira Announces next Major Release of its Knowledge Management Platform
Unymira, a division of USU, has announced a new major release of its active knowledge management platform, Knowledge Center.
News
Unymira at Customer Contact Week 2019 in Las Vegas
Unymira, a division of USU GmbH, will be presenting its digital customer service portfolio at the 20th Customer Contact Week (CCW) from June 24th to 28th at The Mirage in Las Vegas.
Bavarian Insurance Company Awarded for Innovative use of Service Technology
A Bavarian insurance company, the Versicherungskammer Bayern, is breaking new ground in customer service. Together with Unymira, a business unit of USU, Germany's largest public insurer successfully completed a cutting-edge project using Alexa ...
USU Presents Digital Customer First Solutions at ICMI Contact Center Expo
In order to leverage the great potential of digital customer services, USU's Unymira business unit is offering an innovative, and comprehensive portfolio of solutions at the ICMI Contact Center Expo 2019.
Unymira's Voice Service via Alexa featured on ICMI
Unymira is pleased to be featured in the April 2019 newsletter and website of ICMI. Director of Sales for North America Chris Rall writes about a cutting edge customer example which combined Unymira's Knowledge Center and Knowledge Bot with Amazon's Alexa to offer a new
USU Software AG announces figures for 2018 as well as dividend proposal
According to the figures for 2018 published today, USU Software AG increased its consolidated revenue (IFRS) by 7.3% year-on-year to EUR 90.5 million (2017: EUR 84.4 million).
Unymira Publishes Study Results on Digital Strategy for Customer Service
Our latest study examines digital transformation in customer service and the challenges for companies in developing and implementing a digital strategy. How important is a digital strategy for customer service and what should it take into account for the future?
Unymira featured in Contact Center Pipeline
Unymira's Chris Rall was featured in the March 2019 issue Contact Center Pipeline and discusses knowledge management in the US market.
Unymira offers Customer Service Solutions via Alexa
USU business unit Unymira has opened a new communication channel for customer service via Amazon’s Alexa.
USU presents its latest Customer Service Innovations at CCW 2019
USU's unymira business unit is one of the first worldwide to offer voice powered customer service via Amazon's Alexa.