Webinars

On Demand

Creating a Seamless CX - CCW Roundtable

Learn how to build a seamless customer experience across all channels in CCW Digital's 2020 roundtable.

Creating a Seamless CX - CCW Roundtable

On Demand

Build a Chatbot for Customer Service in 20 Minutes

Learn how to setup a customer service chatbot in 20 minutes with Unymira! After a brief discussion, we'll create a new bot using participant feedback followed by a Q&A.

Build a Chatbot for Customer Service in 20 Minutes
Unymira CCW Webinar Banner

On Demand

Making CX Journeys More Simple, Consistent & Customer-Centric

The number of customer service channels, technologies and vendors is outpacing our ability to understand and manage them. How can companies resist adopting them ad hoc which i

Making CX Journeys More Simple, Consistent & Customer-Centric

On Demand

How to Immediately Cut Costs and Handle Time with Jeff Toister

Learn the 5 invisible drivers of handling time, KPI correlations and their hidden cascade effect plus
concrete steps you can take now to fix them.

How to Immediately Cut Costs and Handle Time with Jeff Toister

On Demand

Get Knowledge Management Right for Contact Centers

Learn three things that contact centers typically do wrong, why Knowledge Management is just as important as CCaaS and how to calculate the ROI of KM.

Get Knowledge Management Right for Contact Centers
unymira webinar CX trends 2020

On Demand

CX Trends Driving Change in Contact Centers

With 20+ years each in the contact center industry, Fred Stacey and Jeff DeVries discuss 3 key trends and how they are impacting call centers today.

CX Trends Driving Change in Contact Centers
knowledge management challenges in salesforce

On Demand

How to Overcome Knowledge Management Challenges in Salesforce

Learn how to overcome knowledge management and customer service challenges in Salesforce. We look at three concrete scenarios and how to deal with them.

How to Overcome Knowledge Management Challenges in Salesforce
unymira decision tree webinar

On Demand

Build a Decision Tree in 20 minutes

Learn how to bring consistency and accuracy to your customer service processes with decision trees and build them in just 20 minutes.

Build a Decision Tree in 20 minutes

On Demand

The Results of our Digital Customer Service Study

Digitalization in customer service: What are the opportunities, where are the risks, and what are the challenges in developing the appropriate digital strategy?

The Results of our Digital Customer Service Study

On Demand

Advantages of professional Knowledge Management

5 Advantages to Using a Professional Knowledge Base in Service. Hear best practices and what a Professional Knowledge Base can bring to your organization.

Advantages of professional Knowledge Management

Download the 2020 Knowledge Management Report

Learn which KM practices are ineffective, how to increase ROI via data aggregation and why a modern knowledge base is critical infrastructure for your customer support.

Read it Free