Support teams have a lot knowledge about customer issues. Knowledge Center is dedicated to capturing, organizing and deploying it quickly where and when your customers need it. Easy access to accurate, up-to-date and quality information enables service agents to provide an exceptional customer experience. That means happier customers, agents and managers!
Give customer service agents immediate access to the information they need when and where they need it — all without leaving Zendesk.
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Link to Case
Knowledge Center isn’t just a knowledge base, but the foundational piece of a customer service platform that can seamlessly integrate with case management systems like Zendesk. It features:
- AI-powered search
- Visual decision tree tool
- E-learning & testing
- Chatbots & self-service