Knowledge Management for Zendesk

Achieve Knowledge Zen with Unymira

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Improve Customer Satisfaction with Better Sales & Service

Support teams have a lot knowledge about customer issues. Knowledge Center is dedicated to capturing, organizing and deploying it quickly where and when your customers need it. Easy access to accurate, up-to-date and quality information enables service agents to provide an exceptional customer experience. That means happier customers, agents and managers!

Give customer service agents immediate access to the information they need when and where they need it — all without leaving Zendesk.

  • Search

  • View Knowledge Base Articles

  • Link to Case

Knowledge Center Offers More

Knowledge Center isn’t just a knowledge base, but the foundational piece of a customer service platform that can seamlessly integrate with case management systems like Zendesk. It features:

  • AI-powered search
  • Visual decision tree tool
  • E-learning & testing
  • Chatbots & self-service

Why Choose Knowledge Center over Zendesk Guide?

Download our side-by-side comparison and learn why Unymira's Knowledge Center is the best choice for contact centers and customer service departments. Your agents will thank you.

 

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Supercharge your Customer Support with Knowledge Center

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