Improve Customer Satisfaction with Better Sales & Service
Support teams have a lot knowledge about customer issues. Knowledge Center is dedicated to capturing, organizing and deploying it quickly where and when your customers need it. Easy access to accurate, up-to-date and quality information enables service agents to provide an exceptional customer experience. That means happier customers, agents and managers!
Knowledge Center Offers More
Knowledge Center isn’t just a knowledge base, but the foundational piece of a customer service platform that can seamlessly integrate with case management systems like Zendesk. It features:
- AI-powered search
- Visual decision tree tool
- E-learning & testing
- Chatbots & self-service
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Download our side-by-side comparison between Zendesk Guide and Unymira's Knowledge Center.
Give customer service agents immediate access to the information they need when and where they need it — all without leaving Zendesk.
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What our Customers say
"A very powerful tool for knowledge management in service environments with excellent vendor support."
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Knowledge Center v.s. Zendesk Guide
Can you succeed with a basic knowledge base tool or do you need more? Learn how Knowledge Center compares to Zendesk Guide in 2 minutes.
Knowledge Center v.s. SharePoint
SharePoint is a popular for document management but not designed to be a knowledge base. See how it compares side-by-side to Knowledge Center.
Knowledge Center v.s. Salesforce Knowledge
With a knowledge base, one decision tree can power multiple channels. Save time and create consistent processes throughout your department.
Industry Use Cases for Decision Trees
See how your industry can use decision trees to create standardized and consistent service processes in all your customer support channels.