Support teams have a lot knowledge about customer issues. Knowledge Center is dedicated to capturing, organizing and deploying it quickly where and when your customers need it. Easy access to accurate, up-to-date and quality information enables service agents to provide an exceptional customer experience. That means happier customers, agents and managers!
Knowledge Center isn’t just a knowledge base, but the foundational piece of a customer service platform that can seamlessly integrate with case management systems like Zendesk. It features:
- AI-powered search
- Visual decision tree tool
- E-learning & testing
- Chatbots & self-service
Give customer service agents immediate access to the information they need when and where they need it — all without leaving Zendesk.
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"A very powerful tool for knowledge management in service environments with excellent vendor support."