Improve Customer Satisfaction with Better Sales & Service
Support teams have a lot knowledge about customer issues. Knowledge Center is dedicated to capturing, organizing and deploying it quickly where and when your customers need it. Easy access to accurate, up-to-date and quality information enables service agents to provide an exceptional customer experience. That means happier customers, agents and managers!
Knowledge Center Offers More
Knowledge Center isn’t just a knowledge base, but the foundational piece of a customer service platform that can seamlessly integrate with case management systems like Zendesk. It features:
- AI-powered search
- Visual decision tree tool
- E-learning & testing
- Chatbots & self-service
Get the 2 Page Comparison
Download our side-by-side comparison between Zendesk Guide and Unymira's Knowledge Center.
Give customer service agents immediate access to the information they need when and where they need it — all without leaving Zendesk.
Search
View Knowledge Base Articles
Link to Case
Supercharge your Customer Support with Knowledge Center
You May also Be Interested In...
Colony Brands Reduces Documents by 60%
This mail order and ecommerce company reduced support documents by 59%, streamlined its workflows and took customer service to the next level.
Choosing the Right Knowledge Base
Learn which knowledge base is best suited for your customer service needs: Knowledge Center or Salesforce Knowledge.
Knowledge Center v.s. Wikis
Wiki, CMS, SharePoint or Knowledge base? Get immediate insight into which meets your customer service needs with our feature overview.
Knowledge Center v.s. Zendesk Guide
Can you succeed with a basic knowledge base tool or do you need more? Learn how Knowledge Center compares to Zendesk Guide in 2 minutes.
Knowledge Center v.s. SharePoint
SharePoint is a popular for document management but not designed to be a knowledge base. See how it compares side-by-side to Knowledge Center.
Knowledge Center v.s. Salesforce Knowledge
With a knowledge base, one decision tree can power multiple channels. Save time and create consistent processes throughout your department.
Industry Use Cases for Decision Trees
See how your industry can use decision trees to create standardized and consistent service processes in all your customer support channels.