Knowledge Base with Decision Tree Technology

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The Platform for Agent & Customer Success

Our knowledge base is designed to make your contact center more efficient and customers' happier. It enables you to centralize knowledge, create custom decision trees, deflect more tickets and lower call volumes.

With integrated decision trees, you can:

  • Create consistent processes and outcomes 
  • Reduce human error
  • Save time troubleshooting
  • Easily approve and review your support data 

Power Multiple Channels with One Decision Tree

40 %

Higher FCR

50 %

Productivity Increase

70 %

Fewer documents

80 %

Faster Onboarding

Everyone in the Customer Journey Benefits

Customer

  • Consistent support quality in every channel
  • Problems resolved faster
  • Get accurate and current information
  • Fewer transferred calls

Service Agent

  • Agents guided through support queries
  • Ensure important steps are not forgotten
  • No switching programs, decision trees are built-in
  • Built-in e-learning

Editor

  • Custom workflows & approval processes
  • Create guided chats and scripts
  • Tackle complex topics easily like a flowchart in Powerpoint
  • Quickly edit decision trees for everyone

Manager

  • Ensure consistent service from all agents
  • Centrally manage scripts and guides
  • Faster onboarding 
  • Custom Reports

Visual Decision Trees - No Coding Required!

Easily Build Decision Trees Yourself

Knowledge Center allows users to visually create decision trees. It's as easy as building a chart in Powerpoint. Create guided dialogues for agents, chatbots or even customer self-service.

Because our tool is an integral part of the knowledge base, it links you directly to the information needed. This creates a smoother, more consistent and more pleasant experience for both agent and customer!
 

Build a Decision Tree in 20 Minutes

Watch our on demand webinar on how to build a decision tree in just 20 minutes.

 

View the webinar

See Knowledge Center's Decision Trees in Action

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