Our knowledge base is designed to make your contact center more efficient and customers' happier. It enables you to centralize knowledge, create custom decision trees, deflect more tickets and lower call volumes.
With integrated decision trees, you can:
- Create consistent processes and outcomes
- Reduce human error
- Save time troubleshooting
- Easily approve and review your support data
- Consistent support quality in every channel
- Problems resolved faster
- Get accurate and current information
- Fewer transferred calls
- Agents guided through support queries
- Ensure important steps are not forgotten
- No switching programs, decision trees are built-in
- Built-in e-learning
- Custom workflows & approval processes
- Create guided chats and scripts
- Tackle complex topics easily like a flowchart in Powerpoint
- Quickly edit decision trees for everyone
- Ensure consistent service from all agents
- Centrally manage scripts and guides
- Faster onboarding
- Custom Reports
Knowledge Center allows users to visually create decision trees. It's as easy as building a chart in Powerpoint. Create guided dialogues for agents, chatbots or even customer self-service.
Because our tool is an integral part of the knowledge base, it links you directly to the information needed. This creates a smoother, more consistent and more pleasant experience for both agent and customer!