A contact center knowledge base is designed to make your contact center more efficient and customers' happier. It enables you to centralize knowledge, deflect more tickets and lower call volumes.
A knowledge base leads to better customer experience, increased productivity and more satisfied agents.
According to Eptica's 2018 Knowledge Management Study, 75% of customers reported they'd experienced incidents where agents couldn't provide an answer to their question.
Unymira makes customer service as simple as a Google search.
Knowledge Center brings together all your contact center's knowledge within one central, easily accessible location. It can be easily customized to any industry and help turn your contact center from a cost center into revenue generator.
Increase in productivity
Higher first contact
- Knowledge is stored in one central place
- Integrate knowledge anywhere
- Agents can use, create and edit content
- Engage globally with multilanguage support
- Constantly improving via AI
- Decision Tree creation tool
- Integrated E-learning
- Workflow and approval for articles
- Integrations for Salesforce, Zendesk & more
- Inter-agent chat