Chatbots for IT Service
& Help Desks

Chatbots are the Future of IT Support

Reducing ticket volume, decreasing service costs, faster ticket resolution times - the demands on IT helpdesks are constantly increasing. These require new solutions, particularly for the high number of common issues such as password resets, updates and troubleshooting. Chatbots offer enormous potential for service automation.

The focus for IT is goal-oriented support. Therefore,  dialog capability as well as access to your IT knowledge base is important. Otherwise, users will hop channels and either create a ticket or pick up the phone.

Upgrade your IT Service with Bots

Automation
Potential

Deflect
Tickets

Customer
Experience

Increased Productivity

User Benefits

  • No wait time
  • Faster than tickets and calls
  • Easy escalation to agents
  • 24/7 support
  • Multi-language Support

Helpdesk Benefits

  • Reduce first level inquiries & deflect tickets
  • Integrates with your knowledge base - No information silos
  • Easy to maintain & quick to setup
  • Automates simple processes

Case Study - 10x More Feedback with a Bot

A major telecom boosted its customer response rates to 35%! What did they do right? Find out in two pages!

Get the Case Study

How Customers are using our Chatbots

Logo Allianz

Allianz

The Allianz Chatbot Allie helps prospects find their next job at Allianz while accessing its knowledge base in the background.

Logo Versicherungskammer

VKB Insurance

This insurance company connected their knowledge base and chatbot with Alexa to provide customer service via voice assistants.

Let's chat over a demo!

White Paper: Knowledge Management for Customer Service

What makes knowledge management different? Discover the must-have features to include in your RFP, how KM can reduce operating costs and 6 steps for planning your next project.

Read it Free

GARTNER REPORT: Justify Customer Experience Initiatives Using 4 Approaches

Overcome cost pressure and internal objects to CX projects and demonstrate the ROI of good service.

Read the Gartner Report