Reducing ticket volume, decreasing service costs, faster ticket resolution times - the demands on IT helpdesks are constantly increasing. These require new solutions, particularly for the high number of common issues such as password resets, updates and troubleshooting. Chatbots offer enormous potential for service automation.
The focus for IT is goal-oriented support. Therefore, dialog capability as well as access to your IT knowledge base is important. Otherwise, users will hop channels and either create a ticket or pick up the phone.
- No wait time
- Faster than tickets and calls
- Easy escalation to agents
- 24/7 support
- Multi-language Support
- Reduce first level inquiries & deflect tickets
- Integrates with your knowledge base - No information silos
- Easy to maintain & quick to setup
- Automates simple processes