As soon as your agents take a call or chat, they need to find answers. Stop searching through multiple systems or switching elsewhere to find the solutions to customer questions!
Our seamless inContact integration means your team can effortlessly access and work in both systems. No switching programs or having to search in multiple places! Get the most powerful knowledge management solution inside your NICE inContact platform!
Give customer service agents access to critical support data, when and where they need it — without leaving NICE inContact or opening a new tab.
Search & view documents
Use editorial features
Access dashboards and alerts
- Answer calls & search in one system
- Better team collaboration
- Cloud-based for remote teams
- Resolve customer issues faster
- Less hold time and searching
- No information gaps