Virtual

Unymira at the ICMI Contact Center Expo 2020

ICMI Contact Center Expo and Conference, the highest rated and most trusted industry event is going virtual. This October 13 -14th, Unymira will be part of the ICMI digital experience with over 2,000 contact center professionals. Emphasizing the power of connecting, the Digital ICMI CC Expo features inspiring keynotes, interactive workshops and learning sessions led by experts and a bustling virtual expo hall.

More Than a Virtual Event, It's a Digital Experience

The Digital Event will feature 2 days of live keynotes, interactive sessions and robust networking through AI-powered matchmaking, group chats, roundtables, happy hours and more ways to connect.

If you are looking for a leading knowledge management platform to empower your agents, an intelligent web self-service solution or integrated chatbot , come and meet us in the virtual expo hall.

Unymira will demo its customer service focused knowledge management solutions and show visitors how to build an integrated chatbot in just 20 minutes. In addition, Unymira’s leading knowledge management platform, Knowledge Center will be on display featuring its AI powered Knowledge Cloud, digital voice assistant integrations, self-service solutions and integrations with Salesforce, NICE inContact and more. This can significantly improve customer experience and key performance indicators such as first call resolution rate and call handling time in customer service.

More information and registration


The event at a glance

Oct 13 - 14, 2020
Virtual
ICMI
Event website
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White Paper: Knowledge Management for Customer Service

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