Unymira at the ICMI Contact Center Expo 2020 in Florida

ICMI Contact Center Expo is the largest global industry event that unites professionals looking to further their knowledge in an industry in constant transformation. This May, Unymira will be exhibiting again at the Diplomat Resort in Ft. Lauderdale, Florida. More than 1,500 contact center professionals will come together for their industry’s signature event to exchange knowledge and experience new customer service technology. Emphasizing the power of connecting, the CC Expo features inspiring keynotes, interactive learning sessions, behind-the-scenes site tours, and a bustling expo hall. Attendees will experience four days focused on elevating the customer experience.

At booth #717, Unymira will demo its contact center focused knowledge base software and show visitors how to build an integrated chatbot in just 20 minutes. In addition, Unymira’s leading knowledge management platform, Knowledge Center will be on display featuring its AI powered Knowledge Cloud, digital voice assistant integrations, self-service solutions and Salesforce app. This can significantly improve customer experience and key performance indicators such as first call resolution rate and call handling time in customer service.

Get inspired by our intelligent Customer Self-Service Knowledge First, which guides your customers step by step through your website and quickly and precisely provides the right information relating to all issues. And be energized by a real and ideal chatbot experience with our Knowledge Bot.

Use discount code 25CEX-RiM38 for 25% Off Conference Passes!

Register Now!

More information about ICMI CC Expo

The event at a glance

May 11 - 14, 2020
The Diplomat Resort Hollywood
Event website
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