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Here you will find further information such as infographics, studies, flyers, and technical articles on unymira products, solutions, and consulting services. Please select the relevant documents and enter your personal contact details in the form. You will receive a direct download link for the requested information free of charge by e-mail.

Knowledge Base Comparison
Knowledge Base Comparison

HEAD-TO-HEAD: Unymira vs. eGain vs. Upland RightAnswers vs. MindTouch

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Chatbot Research

Chatbot – A Revolution in Service? In the USU chatbot research 2017 we asked companies about their objectives and what requirement they do have of such a solution?

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Infographic Chatbot
Infographic Chatbot

What does a good Chabot contribute to service? Find all results in our short infographic.

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A professional Knowledge Base Versus SharePoint
A professional Knowledge Base Versus SharePoint

Today knowledge is more important than ever. Easy access to the right knowledge ensures that agents are able to provide exceptional customer service, and is essential in making a customer service center more efficient.

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ACTIVE Knowledge Bases
ACTIVE Knowledge Bases

A guide for practical implementation from Harald Huber and Sven Kolb, experts in knowledge management for over 20 years.

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E-Book - Web Self-Service Research 2017
E-Book - Web Self-Service Research 2017

The significance of self-service in customer service - Results of the 2017 USU self-service research.

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Infographic - 10 steps to a successful self-service
Infographic - 10 steps to a successful self-service

Follow those 10 steps and your IT self-service is going to be successful.

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Infographic - 4 key myths about IT self-service
Infographic - 4 key myths about IT self-service

Get to know the 4 key myths about IT self-service to avoid them.

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Infographic - Benefits by using IT self-service
Infographic - Benefits by using IT self-service

Get to know 6 benefits for the IT by using self-service.

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Infographic - frequent barriers to self-service adoption
Infographic - frequent barriers to self-service adoption

Avoid the frequent barriers to self-service adoption.

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Infographic - Survey: Missing acceptance for IT self-service
Infographic - Survey: Missing acceptance for IT self-service

Survey: How high is the acceptance rate of it self-service within the company?

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Infographic - 6 steps to successful work
Infographic - 6 steps to successful work

Get to know the six steps to successful work with a knowledge base.

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KCenter awarded by CIO Review
KCenter awarded by CIO Review

With the Knowledge Management solutions Knowledge Center and the IT Self-Service Smart Link KCenter were awarded by CIOReview.

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KCS Methodology Checklist
KCS Methodology Checklist

In order to adhere to the KCS Methodology you need a professional knowledge base that should meet the following requirements

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Your road to success with KCS
Your road to success with KCS

When you combine the KCS Methodology with Knowledge Center you can achive great things:

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Infographic - E-Learning with Knowledge Center
Infographic - E-Learning with Knowledge Center

E-learning is an essential part of every contact center. Find out how does E-learning with Knowledge Center work.

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Self-Service – e-book
Self-Service – e-book

Learn from this brief e-book the 6 Most Important Success Factors.

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Self-Service Case-Study
Self-Service Case-Study

"The Self-Service Channel for Providing Information from IT" – A Case Study on the Objectives, Current Successes and Future Initiatives.

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"The Knowledge Machine" - CIO Review
"The Knowledge Machine" - CIO Review

Coverstory of the CIO Review about KCenter and its Managing Director Sven Kolb - "The Knowledge Machine".

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5 reasons Knowlege Base can fail
5 reasons Knowlege Base can fail

Find out the 5 reasons Knowledge Bases can fail

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5 Reasons Your Company Needs A Knowledge Base
5 Reasons Your Company Needs A Knowledge Base

There are many reasons why your company would benefit from a professional knowledge base. Some of the top reasons are: higher first call resolution rates, faster training of employees, and better access to knowledge by the entire team

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Flyer Knowledge Bot
Flyer Knowledge Bot

Find out how our Chatbot Knowledge Bot can support your Customer Service.

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Ideya Market Report Social Media Tools 2018
Ideya Market Report Social Media Tools 2018

Tools and Services Report 2018 contains a wealth of information on Social Media Management Tool providers, allowing businesses to intelligently pick and mix the tools for their specific project.

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Infographic - 6 reasons for smart link as perfect ServiceNow Add-ON
Infographic - 6 reasons for smart link as perfect ServiceNow Add-ON

6 reasons why Smart link is the perfect Add-On to ServiceNow

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Infographic - 9 reasons to choose an ACTIVE knowledge base
Infographic - 9 reasons to choose an ACTIVE knowledge base

9 reasons why to choose an ACTIVE knowledge base

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Infographic - Sharepoint as a knowledge base
Infographic - Sharepoint as a knowledge base

7 reasons why SharePoint is NOT a knowledge base

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Key Features of Unymira Knowledge Center
Key Features of Unymira Knowledge Center

All important functions of our ACTIVE Knowledge Base Knowledge Center at a glance.

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Knowledge Management by Unymira
Knowledge Management by Unymira

Knowledge management for customer care and IT service

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Knowledge-Driven Service Automation
Knowledge-Driven Service Automation

Our professional Knowledge Base Knowledge Center is awared by CIO Review in 2018. Read more.

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Performance Specifications Knowledge First
Performance Specifications Knowledge First

Find out about all important key functions of our web Self-Service Knowledge First

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Product information - Smart Link
Product information - Smart Link

USU Smart Link links users intelligently with the IT service desk. USU Smart Link unites all self-service offerings in one interface and so provides users with central access to all self-service features.

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Product information - Smart Link and Service Now
Product information - Smart Link and Service Now

More incentive for your SerivceNow through smarter Self-Service

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Productinformation Knowledge Base for IT Service Desk
Productinformation Knowledge Base for IT Service Desk

USU Knowledge Center - The ACTIVE knowledge base for the IT Service Desk that seamlessly supports key processes in IT service management.

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Productinformation Knowledge Base for Service Center
Productinformation Knowledge Base for Service Center

Rapid answers and solutions to suit the problem at hand, have a direct and positive impact on key performance indicators (KPIs) for the service center.

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Productinformation Web Self-Service Knowledge First
Productinformation Web Self-Service Knowledge First

Knowledge First is an intelligent web self-service portal that provides your customers step-by-step support on your website and delivers precisely the right information for all their questions.

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Productinformaton IT Alerting Smart Alert
Productinformaton IT Alerting Smart Alert

Disruptions in IT operations cannot always be avoided. Dissatisfied users and overloaded IT support can - with Smart Alert.

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Professional Knowledge Base Versus SharePoint
Professional Knowledge Base Versus SharePoint

When it comes to choosing the right knowledge base for your needs there are many options, on the one hand you can choose to go with a professional knowledge base, this will give you the most options and the greatest number of functionalities

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The active knowledge management software Knowledge Center from USU

You don’t have to leave your customers unhappy! Get to know the active knowledge management software Knowledge Center.

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USU Smart Link – IT self service: Know how it works?!

Smart Link ensures fewer tickets, faster throughput and simply more satisfied users. The ideal software for better support.

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Wissensdatenbank Knowledge Center in der Anwendung
Wissensdatenbank Knowledge Center in der Anwendung

Wissensdatenbank Knowledge Center für Tablet, Smartphone und Desktop verfügbar

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