Customers, both in B2B and B2C, increasingly expect continuous information availability, fast reactions to service requests, and the option of using self-service offers.
This means that companies face the challenge of establishing a new digital service culture in the increasingly networked world of services in order to build up strategic competitive advantages. Digital service platforms play a key role in this process.
Tailor-made service with unymira service portals
Unymira Liferay-based service portals provide customized, personalized service for your customers. Automated processes and intelligent self-service minimize effort and costs.
- increase your customer service and customer loyalty
- pool all important information in one platform and guarantee short paths to facts, knowledge, and problem solving
- assist your customers actively and interactively through demand-oriented support such as tickets, self-service, and chat – anytime, anywhere
- present additional offers in a context-related manner and capitalize on after-sales, cross-selling, and up-selling potential
- reduce operating costs by presenting all processes, data, and self-service mechanisms in a uniform manner – while maintaining high service quality
With over 40 years of experience, we offer you consulting, conceptual design, and solution development from a single source. Our solutions are based on the market-leading Liferay portal, which supports the development of your service portal with many out-of-the-box functions. For example, you can rely on many basic functions for content and document management, workflows and search, and support for mobile devices, allowing you to concentrate on your business requirements.