More than 10,000 successful customer projects and 40 years of experience speak for themselves
We are proud to have met the requirements of our customers in Germany and Europe and all over the world for 40 years. Excellent, proven software solutions and many years of product-independent consulting expertise support our customers in implementing out-of-the-box solutions, realizing individual applications, and implementing complex IT systems.
Our references include both medium-sized and large, internationally active companies. This places high demands on system scalability and use by anywhere from a few hundred to several thousand concurrent users. In addition, adaptability plays an important role in use in a multinational context.
Customers from a wide variety of industries and application areas show that our solutions allow us to successfully support employees in customer and IT service.
Our customers themselves are still our best reference. We are proud of the trust we have received from them for many years. See for yourself! We would be happy to put you in touch with a contact person for a direct exchange.
Almost 80 % less Documents
Our service employees used to work with over 8,000 documents, some of which were very long and complex. The USU technology has allowed us to reduce this number by almost 80% to just 1,200 ACTIVE documents today. Access to tailored questionnaires has made processing quick and simple for employees.
Sandra Pütz, Project Manager, Unitymedia GmbH
Overall Customer Satisfaction of 90 %
The most important factor in measuring the success of our work is the feedback from the employees at BASF SE. The consistently high usage of our information system and an overall customer satisfaction rating of 90 % both show just how well we’re doing. By deploying USU KnowledgeCenter we’ve been able to significantly increase the quality of our responses to HR-related enquiries.
Hubert Kapp, Head of Personnel Services “HRdirekt“, BASF SE
USU offers a lot of functionality out-of-the-box
Contrary to Sharepoint, USU offers a lot of functionality out-of-the-box. This reduces the effort both during and after the software implementation. Knowledge Center is for expert support - Sharepoint for sharing documents quickly.
Marvin Stange, IT Systemmanager, GISA GmbH
Context-Related Access to all Sources of Knowledge
Due to the central importance of knowledge in the IT service, we opted for a professional tool from market leader USU. Nowadays, our agents need a 360-degree data supply, not only an overview of incidents and service requests. This means context-related access to all sources of knowledge, i.e. solution documents, manuals or guidelines, for example.
Bastian Dieckmann, CEO, Vater BankIT GmbH
Managing over 1 million Requests per Year
Provision of knowledge at the point of contact is critical for the success of our service organisation. Each day, this gives us the productivity boost required to manage over 1 million requests per year.
Barbara Eitler, Call Centre Manager, WIENER STÄDTISCHE Versicherung AG
Brings the latest Technical Documents to the Top of a Hit List
When it comes to automotive technology, topics and their content can change daily. In such a dynamic situation, the knowledge provided by our agents has to be able to keep up. USU’s technologies always bring the latest technical documents to the top of a hit list. Not only do we benefit from this accuracy, but so do, above all, our members and contract partners.
Anton Graf, Head of Technical Training, Touring Club of Switzerland TCS
Benefits through self-service
By rolling out self-service at our IT organization, we’ve established a further offering that generates benefits for users and also for us as the operator. We intend to enhance and expand this important communication channel in the coming months.
Achim Dilsen, Incident Manager / Deputy Head of the Global User Service, SIG Combibloc Group