Unymira Experten

360° Knowledge Management Platform

A Platform for Sharing Knowledge in every Customer Service Channel

Managing multiple channels and delivering quality-assured and consistent information in each one is a huge challenge, whether on a small business or enterprise level. As new channels develop, dozens of new vendors and software options pop up. This leads to a mish-mash of ad-hoc solutions that are difficult to integrate, or not integrated at all!

Instead of being blindsided every few years by new channels or struggling to integrate new technology, Unymira offers a customer service platform that enables you to grow on your schedule and quickly integrate new channels and features as required. With our knowledge base as the foundation, managing bots, social media, self-service and chat is easy and all powered by a single source of information (Knowledge Center). No more knowledge silos, inconsistent answers in different channels and a single place to maintain knowledge.

Omnichannel Knowledge Management Software for Customer Service

20+ Years of Experience

400+
Customers Worldwide

Knowledge Management
Market Leader

Cutting Edge Customer Service Technology

An Integrated Service Technology Stack for Customer Service

With Unymira's customer service platform, you decide which combination of tools and features suits your requirements. Whether you start with the basics or a suite of tools, your organization will have a future-proof foundation on which to build and expand over time.  Say goodbye to ad-hoc software choices in the future and difficult, expensive integration projects. Unymira's knowledge management platform uses your knowledge base to power contact centers, chatbots, self-service, social media support, external knowledge bases on your website, ticketing and more. Dare we say: One Solution to Rule them All?

Because One Size Doesn't Fit All

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The Building Blocks of Excellent Customer Experience

Knowledge Base

Centralize all your support information in one place and use it to power everything.

Social Media

Provide centralized customer support to all your social media channels.

Chatbots

Quickly build and deploy chatbots powered by the content in your knowledge base. 

Voice Service

Offer customer service via Alexa etc. powered by chatbots and your knowledge base.

Self-Service

Web self-service using your knowledge base content and decision trees.

CRM, Ticketing & More

With our seamless integrations, connect your CRM and ticketing system such as Salesforce and Zendesk.

Integrations

and more!

Start Building your Future Today