On Premises versus SaaS

On Premises Knowledge Base versus SaaS Knowledge Base

Proper knowledge base deployment is critical to the overall success of your knowledge base.

At Unymira we offer two options for the deployment of our knowledge base, on premise installation or cloud deployment (SaaS).

What is an On Premises Knowledge Base?

An on premises knowledge base is installed and runs on your internal servers under your premises using the software, rather than at a remote third party facility such as a cloud provider.

An On Premises Knowledge Base is also known as an in house Knowledge Base.

What is A SaaS Knowledge Base?

SaaS stands for, “Software as a Service”, this is a software licensing and delivery model in which the knowledge base is licensed on a subscription basis and is centrally hosted and maintained.

A SaaS Knowledge Base is also known as a Cloud Knowledge Base.

"After implementing Knowledge Center financial clients typically see a 50% improvement in FCR"

Benefits of an On Premises Knowledge Base

  • Easy to install & customize
  • Single-Sign-On via LDAP
  • One time cost for software license, based on numbers of users
  • Your IT team handles security, integration, and any software updates
  • Full access to: tech support, product upgrades, new releases, bug fixes

Benefits of a SaaS
Knowledge Base

  • No installation efforts
  • Single-Sign-On via SAML
  • Monthly subscription fee; cost is based on numbers of user
  • Unymira handles network security, any integrations and software updates
  • Full access to: tech support, product upgrades, new releases, bug fixes

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