Knowledge Management for Zendesk

Achieve Knowledge Zen with Unymira

See a Demo

Improve Customer Satisfaction with Better Sales & Service

Support teams have a lot knowledge about customer issues. Knowledge Center is dedicated to capturing, organizing and deploying it quickly where and when your customers need it. Easy access to accurate, up-to-date and quality information enables service agents to provide an exceptional customer experience. That means happier customers, agents and managers!

Knowledge Center Offers More

Knowledge Center isn’t just a knowledge base, but the foundational piece of a customer service platform that can seamlessly integrate with case management systems like Zendesk. It features:

  • AI-powered search
  • Visual decision tree tool
  • E-learning & testing
  • Chatbots & self-service

Why Choose our Zendesk Integration?

Eliminate Silos for Faster Resolutions

  • Resolve customer issues faster
  • Less hold time and searching
  • No internal information gaps 

Better Customer Communication

  • Seamless Integration
  • Search, Read, Link
  • No switching programs

 

Give customer service agents immediate access to the information they need when and where they need it — all without leaving Zendesk.

  • Search

  • View Knowledge Base Articles

  • Link to Case

Supercharge your Customer Support with Knowledge Center

What our Customers say

"A very powerful tool for knowledge management in service environments with excellent vendor support."