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The Leading Knowledge Base for Salesforce

A Power Couple for Customer Service

Get it on the AppExchange

Seamlessly Access Sales & Support Data in your CRM

Deliver an outstanding customer experience across all of your departments. By combining the best CRM software with the leading knowledge management platform, your sales and customer service teams will enjoy a holistic view of the entire customer journey along each touchpoint with you. 

Our seamless Salesforce integration means your team can effortlessly access and work in both systems. No switching programs or having to search in multiple places! Get the most powerful knowledge management solution for your Salesforce CRM! 

The Most Powerful Combination for your Contact Center

Give customer service agents access to critical support data, when and where they need it — without leaving Salesforce.

  • Search

  • View Knowledge Base Articles

  • Link to Case

Why Combine Knowledge Center with Salesforce?

Better Customer Communication

  • Pull in Salesforce CRM data 
  • Includes custom objects
  • Support team sees full customer profile


Better Collaboration

  • Easier teams collaboration
  • Better visibility for tickets & inquiries
  • Support can easily access customer data

Eliminate Silos for Faster Resolutions

  • Resolve customer issues faster
  • Less hold time and searching
  • No information gaps between departments

Everyone Can Contribute

  • Every agent can contribute knowledge
  • No additional license required to author articles
  • Designed for KCS

Why Choose Knowledge Center over Salesforce Knowledge?

This manufacturer with 10,000+ weekly inquiries switched to Knowledge Center. Find out why our solution was better suited to customer service and agents' needs compared to Salesforce.

Read the Case Study

Trusted by Leading Brands

Getting Started with Knowledge Center on the AppExchange

  1. Visit the Salesforce AppExchange
  2. Login with your credentials
  3. Click the "Get it Now" button
  4. Install the the new Knowledge Center app (You'll need the necessary rights)
  5. Configure user and organization syncing in Salesforce
  6. Enjoy your new found powers!

Gartner Report: 4 Steps to Reviving Knowledge Management Amid Disruption

Use Gartner's 4 step process to drive your business results with better knowledge management processes.

Free Gartner Report