Knowledge management software by Unymira

Knowledge Base Software for Customer Service

Better Customer Experiences
in every Channel

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Unymira's Knowledge Management System - The Foundation of your Customer Service

Unymira Knowledge Center is the leading knowledge base for contact centers. We help your customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service.

Dealing with the sheer volume of information is often harder than actually finding it.  How can so many answers be at our fingertips except when we contact customer service? 

Knowledge Center centralizes all your call center's support information in one easily accessible platform.  That makes helping customers as easy as a Google search.

Keep teams aligned, deliver better service and unlock the real ROI of your contact center.

The 10 Second Version

Our knowledge base centralizes all of your information so it's easy to find anything. It enables you to make your documents accurate, up-to-date and easily deliver help to every channel. Integrate your must-have tools. Onboard your agents faster. Enjoy better CX, happier agents and satisfied customers.

40 %

Higher FCR

50 %

Productivity Increase

70 %

Fewer documents

80 %

Faster Onboarding

Main Features of Knowledge Center

Intelligent Search

Knowledge Center puts all of your knowledge at your agents fingertips enabling them to quickly answer customer questions.

E-Learning Functionality

Knowledge Center offers E-learning functionality to reduce onboarding and training time for new and existing agents.

Decision Trees

Build custom decision trees to guide agents step by step through inquiries and ensure consistent, quality service in every channel.

Self-Service & Chatbots

Our Knowledge base integrates seamlessly with our Knowledge chatbot and our Web self-service Portal "Knowledge First".

Artificial Intelligence

Built-in AI means Knowledge Center continuously learns from user behavior to better serve your agents.

Article Editor

Our intelligent editor lets you create new articles and edit existing ones for seamless content management.

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Centralize all your Data into a Single Platform

Quick and easy access to all your company's information is essential for every call center agent. But it must also be up-to-date and useful.

Policies, pricing and specials change making it critical to ensure customers receive consistent support across all the channels you support.

Contact centers' data is often spread out among shared drives, shared folders, SharePoint, local files and even post it notes. That is a recipe for bad service. 

Keep teams aligned, eliminate redundancy and increase productivity by centralizing all your information in a knowledge base. Agents can spend more time helping customers and less time searching for solutions.

Integrations

Designed with KCS® in Mind

At Unymira we focus on the principles of Knowledge-Centered Service KCS® within our knowledge base. KCS® is a service mark of the Consortium for Service Innovation. The product management team of our Knowledge Base is (KCS®) certified.

Knowledge-Centered Service is a service delivery methodology based on how to manage and create knowledge effectively to support key business processes. The aim of KCS® is to deliver knowledge with greater value and more efficiency.

In order to adhere to the KCS® methodology you need a professional knowledge base that should meet the requirements in the following checklist:

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