Unymira Knowledge Center is the leading knowledge base for contact centers. We help your customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service.
Today, dealing with the sheer volume of information is harder than actually finding it. How can so many answers be at our fingertips except when we contact customer service?
Our goal is to make customer service as simple as a Google search. With the active search function agents can find answers to questions quickly and easily.
Knowledge Center brings together all of the knowledge of your call center in one central, easily accessible platform.
Using Salesforce as a CRM? Read about our Salesforce integration.
Knowledge Center puts all of your knowledge at your agents fingertips enabling them to quickly answer customer questions.
Knowledge Center offers E-learning functionality to reduce onboarding and training time for new and existing agents.
Build custom decision trees to guide agents step by step through inquiries and ensure consistent, quality service in every channel.
Our Knowledge base integrates seamlessly with our Knowledge chatbot and our Web self-service Portal "Knowledge First".
Built-in AI means Knowledge Center continuously learns from user behavior to better serve your agents.
Our intelligent editor lets you create new articles and edit existing ones for seamless content management.
"A very powerful tool for knowledge management in service environments with excellent vendor support."
Quick and easy access to all your company's information is essential for every call center agent. But it must also be up-to-date and useful.
Policies, pricing and specials change making it critical to ensure customers receive consistent support across all the channels you support.
Internal growth combined with the proliferation of software solutions means your contact center's data is often spread out among shared drives, shared folders, SharePoint, local files and even post it notes. That is a recipe for bad service.
By centralizing all your information in a knowledge base, agents can spend more time helping customers and less time searching for solutions.
Knowledge Center allows users to visually create decision trees. It's as easy as building a chart in Powerpoint. Create guided dialogues for agents, chatbots or even customer self-service.
Because our tool is an integral part of the knowledge base, it links you directly to the information needed. This creates a smoother, more consistent and more pleasant experience for both agent and customer!
At Unymira we focus on the principles of Knowledge-Centered Service KCS® within our knowledge base. KCS® is a service mark of the Consortium for Service Innovation. The product management team of our Knowledge Base is (KCS®) certified.
Knowledge-Centered Service is a service delivery methodology based on how to manage and create knowledge effectively to support key business processes. The aim of KCS® is to deliver knowledge with greater value and more efficiency.
In order to adhere to the KCS® methodology you need a professional knowledge base that should meet the requirements in the following checklist:
SharePoint is a popular for document management but not designed to be a knowledge base. See how it compares side-by-side to Knowledge Center.
Salesforce is the leading CRM. Find out why you should combine it with the leading knowledge base instead of settle for an add-on module.
Find out more about Unymira's leading knowledge management platform for customer service and contact centers. Download the PDF with a detailed feature list.