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Customer Self-Service with Knowledge First

Unymira Knowledge First is an intelligent web self-service platform that is designed to enable your customers to quickly find answers to their questions, without the help of an agent. Knowledge First integrates seamlessly into your web design as an easy-to-access platform through which customers can access knowledge articles, videos, infographics and other resources that they need to solve their own issues.

According to a study by Forrester Research, 72% of respondents prefer to look for solutions themselves rather than needing to call customer service. Knowledge First puts the power in the hands of your customers and allows them to resolve their own problems, saving your agents time.

Main Features of Knowledge First

Dynamic FAQ

The FAQ’s presented to the customer will change depending on where they are navigating on the site

Intelligent Search

Customers have the option to search your knowledge base articles within the Knowledge First platform

Chatbot Integration

 Knowledge First integrates seamlessly with our KnowledgeBot, providing automated answers to customer’s questions

Get Answers to Questions

 Customers can get quick and easy answers to their questions without the help of a service agent

Get Company News

 Keep customers informed about the latest company news through Knowledge First’s newsfeed integration

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to learn more about the features of
Knowledge First

Benefits of our Web Self-Service Platform

  • Reduces customer service workload, drastically lowering overall support costs
  • Achieves higher customer retention thanks to a broader support scope
  • Gives customers the power to find answers themselves
  • Helps you to adapt to customer’s rising expectations and changing behaviors
  • Guides the customer through their website journey to make for a smoother experience
  • Matches the look and feel of your website for higher utilization
  • The intelligent, powerful search gives customers the ability to access knowledge articles
  • Allows for easy integration of media files such as infographics and videos
  • Designed for ease of use and to improve customer satisfaction

Knowledge First Integrates With

Unymira Knowledge First can integrate with your existing knowledge base eliminating the need for you to duplicate efforts in order to push out info to your customers.

Logo ServiceNow
Logo Knowledge Center

Knowledge First Integrates Seamlessly With Your Website

Adding Knowledge First into your existing website is an easy process and can be done in 2 ways:

1. We can create Knowledge First as a separate landing page.
This will have the same look and feel as the rest of your website and will provide your customers with the answers they are looking for.

2.  We can create Knowledge First as its own interface.
This interface can move like a slider over your company website, leaving the website itself untouched.

The goal of Knowledge First web self-service is to give your customer service team the power to respond to complex questions, while at the same time giving your customers the power to quickly resolve their own issues.

All results of the USU self-service research 2017

How important is the issue of self-service in
customer service?
How important is the issue of self-service in customer service
Primary requirements of a self-service tool:
Grafic: Primary requirements of a self-service tool

Additional Resources

Download all results of the self-service Study

Get all results of our self-service research 2017 free of charge

Learn more about self-service

Lern more about our web self-service Knowledge First in a webinar

More informations about  self-service with Knowledge First

Read our flyer and get all information about Knowledge First at a glance

Our references in detail

The best arguments for our software solutions come from our customers

Get to know our intelligent web self-service Knowledge First!