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Web Self-Service Software for your Customers

Help Customers Help Themselves with Self-Service

Unymira's Knowledge First is an intelligent web self-service platform that is designed to enable your customers to quickly find answers to their questions, without the help of an agent. Knowledge First integrates seamlessly into your web design as an easy-to-access platform through which customers can access knowledge articles, videos, infographics and other resources that they need to solve their own issues.

According to a study by Forrester Research, 72% of respondents prefer to look for solutions themselves rather than needing to call customer service. Knowledge First puts the power in the hands of your customers and allows them to resolve their own problems, saving your agents time and integrates seamlessly with our knowledge base.

72% of users prefer self-service

24/7 Service

Reduce Call Volume

Main Features of Knowledge First

Dynamic FAQ

The FAQ’s presented to the customer will change depending on where they are navigating on the site

Chatbot Integration

 Knowledge First integrates seamlessly with our KnowledgeBot, providing automated answers to customer’s questions

Get Company News

 Keep customers informed about the latest company news through Knowledge First’s newsfeed integration

Intelligent Search

Customers have the option to search your knowledge base articles within the Knowledge First platform

Get Answers to Questions

 Customers can get quick and easy answers to their questions without the help of a service agent

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to learn more about the features of
Knowledge First

Benefits of our Web Self-Service Platform

  • Reduces customer service workload, drastically lowering overall support costs
  • Achieves higher customer retention thanks to a broader support scope
  • Gives customers the power to find answers themselves
  • Helps you to adapt to customer’s rising expectations and changing behaviors
  • Guides the customer through their website journey to make for a smoother experience
  • Matches the look and feel of your website for higher utilization
  • The intelligent, powerful search gives customers the ability to access knowledge articles
  • Allows for easy integration of media files such as infographics and videos
  • Designed for ease of use and to improve customer satisfaction

Key Integrations

Knowledge First also Integrates Seamlessly With Your Website

Adding Knowledge First into your existing website is an easy process and can be done in 2 ways:

1. We can create Knowledge First as a separate landing page.
This will have the same look and feel as the rest of your website and will provide your customers with the answers they are looking for.

1. We can create Knowledge First as a separate landing page.
This will have the same look and feel as the rest of your website and will provide your customers with the answers they are looking for.

The goal of Knowledge First web self-service is to give your customer service team the power to respond to complex questions, while at the same time giving your customers the power to quickly resolve their own issues.

Start Reducing Tickets Today with Self-Service

Download the 2020 Knowledge Management Report

Learn which KM practices are ineffective, how to increase ROI via data aggregation and why a modern knowledge base is critical infrastructure for your customer support.

Read it Free

Download the 2020 Knowledge Management Report

Learn which KM practices are ineffective, how to increase ROI via data aggregation and why a modern knowledge base is critical infrastructure for your customer support.

Read it Free