Customer Self-Service with Knowledge First
Unymira Knowledge First is an intelligent web self-service platform that is designed to enable your customers to quickly find answers to their questions, without the help of an agent. Knowledge First integrates seamlessly into your web design as an easy-to-access platform through which customers can access knowledge articles, videos, infographics and other resources that they need to solve their own issues.
According to a study by Forrester Research, 72% of respondents prefer to look for solutions themselves rather than needing to call customer service. Knowledge First puts the power in the hands of your customers and allows them to resolve their own problems, saving your agents time.
Main Features of Knowledge First
The FAQ’s presented to the customer will change depending on where they are navigating on the site
Customers have the option to search your knowledge base articles within the Knowledge First platform
Knowledge First integrates seamlessly with our KnowledgeBot, providing automated answers to customer’s questions
Get Answers to Questions
Customers can get quick and easy answers to their questions without the help of a service agent
Get Company News
Keep customers informed about the latest company news through Knowledge First’s newsfeed integration
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Benefits of our Web Self-Service Platform
- Reduces customer service workload, drastically lowering overall support costs
- Achieves higher customer retention thanks to a broader support scope
- Gives customers the power to find answers themselves
- Helps you to adapt to customer’s rising expectations and changing behaviors
- Guides the customer through their website journey to make for a smoother experience
- Matches the look and feel of your website for higher utilization
- The intelligent, powerful search gives customers the ability to access knowledge articles
- Allows for easy integration of media files such as infographics and videos
- Designed for ease of use and to improve customer satisfaction
Knowledge First Integrates With
Unymira Knowledge First can integrate with your existing knowledge base eliminating the need for you to duplicate efforts in order to push out info to your customers.
Knowledge First Integrates Seamlessly With Your Website
Adding Knowledge First into your existing website is an easy process and can be done in 2 ways:
1. We can create Knowledge First as a separate landing page.
This will have the same look and feel as the rest of your website and will provide your customers with the answers they are looking for.
2. We can create Knowledge First as its own interface.
This interface can move like a slider over your company website, leaving the website itself untouched.
The goal of Knowledge First web self-service is to give your customer service team the power to respond to complex questions, while at the same time giving your customers the power to quickly resolve their own issues.