All solutions of the chatbot study 2017

The New Guy In Service?

All solutions of the chatbot research 2017

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Improve Your Customer Service With A Chatbot

The Unymira Knowledge Bot, named Botty offers the ideal chatbot experience for customers. Botty is easy to set up and can integrate directly into Knowledge Center or into your existing knowledge base ensuring that anyone who interacts with him will have the access to the latest knowledge articles.

Chatbots are an ideal complement to customer service or IT service by offering an additional customer touch point. Many queries about standard issues can be covered by bots – round the clock. Bots also pre-classify complex issues, which significantly reduces the work staff has to do.

The interplay between bots and staff in service centers is critical to success. For instance, it is imperative that Chatbots offer escalation points at which, if necessary, customers are forwarded to a service staff member. A high-quality customer experience should always be the focus of communication.

"By 2020 customers will manage 85 % of their relationships with the enterprise without interacting with a human."

- Gartner -

Features of Knowledge Bot

  • Improves customer experience
  • Is easy to maintain
  • Allows for easy escalation to a live agent
  • Can automate simple processes
  • Allows for easy escalation to a live agent
  • Can access your central knowledge base
  • Is easy to integrate into your company website or Facebook page
  • Offers 24/7 support
  • Offers multi-language support
  • Will improve the efficiency of your service team

Knowledge Bot Integrates With

Knowledge Bot is equipped with an interface that allows for integration into:

  • Your website
  • Facebook page
  • App
  • Self-Service Portal
  • Your Knowledge Base

Results of the 2017 USU Research "Chatbots in Service"

85% think that chatbots have good prospects in service
92% quicker reactions, 95% more time for complex queries, 87% increased efficiency

Additional Resources

Download the chatbot study 2017

Find out what companies are thinking about chatbots in service

Download the unymira Chatbot infografic

Find out what a good chatbot should contribute to service according to companies

More about Knowledge Center with Sven Kolb (unymira)

"With intelligent solutions we are a prime mover in the digitization of service"

More about unymira references

The best arguments for our software solutions come from our customers

Get to know Botty!