Improve Your Customer Service With A Chatbot
The Unymira Knowledge Bot, named Botty offers the ideal chatbot experience for customers. Botty is easy to set up and can integrate directly into Knowledge Center or into your existing knowledge base ensuring that anyone who interacts with him will have the access to the latest knowledge articles.
Chatbots are an ideal complement to customer service or IT service by offering an additional customer touch point. Many queries about standard issues can be covered by bots – round the clock. Bots also pre-classify complex issues, which significantly reduces the work staff has to do.
The interplay between bots and staff in service centers is critical to success. For instance, it is imperative that Chatbots offer escalation points at which, if necessary, customers are forwarded to a service staff member. A high-quality customer experience should always be the focus of communication.
"By 2020 customers will manage 85 % of their relationships with the enterprise without interacting with a human."
- Gartner -
Main Features of Knowledge Bot
Provides Automated Answers
The chatbot uses your knowledge articles to answer questions in real time
24/7 Support
Customers are able to get answers to
questions anytime of day or night,
increasing customer satisfaction
Helps improve engagement
Customers can engage with your website or
Facebook page directly
Easy step by step instructions
Botty provides your customers
step by step instructions
to resolve issues
Quicker reaction to customer queries
Questions are answered within seconds,
no need to wait on hold for an agent
Knowledge Bot Integrates With
Knowledge Bot is equipped with an interface that allows for integration into:
- Your website
- Facebook page
- App
- Self-Service Portal
- Your Knowledge Base
Features of Knowledge Bot
- Improves customer experience
- Is easy to maintain
- Allows for easy escalation to a live agent
- Can automate simple processes
- Allows for easy escalation to a live agent
- Can access your central knowledge base
- Is easy to integrate into your company website or Facebook page
- Offers 24/7 support
- Offers multi-language support
- Will improve the efficiency of your service team
Results of the 2017 USU Research "Chatbots in Service"
Additional Resources
Find out what companies are thinking about chatbots in service
Find out what a good chatbot should contribute to service according to companies
"With intelligent solutions we are a prime mover in the digitization of service"
The best arguments for our software solutions come from our customers