The Best Customer Service Chatbot Software

A Knowledge Base powered Chatbot on your Website

Unymira's Knowledge Bot is the best customer service chatbot for your business and it's a better customer experience too!

Provide instant 24/7 service from your website, social media account or app and still decide when to hand off to a live agent.

Define custom escalation points, dress it up in your brand and give it a unique personality! It analyzes chats and identifies at-risk customers and can automatically hand off to an agent or provide a discount code for example.

Our chatbot is easy to set up and integrates directly with Knowledge Center or your existing knowledge base. This ensures answers are always up-to-date and you don't have a separate source of data to maintain since it only pulls data from your knowledge management platform.

Bots can also pre-classify complex issues before transferring to a live agent, which significantly reduces the work staff has to do.

Smart Chatbot for customer service that identifies customer intent and risk

Customer Benefits

1 click to instant service
Faster reaction time than live chat
Easy escalation to a live agent
24/7 support
Multi-language Support

Company Benefits

Integrates with your knowledge base - No information silos
Easy to maintain & Quick to setup
Website & social media integration
Automates simple processes
Reduce first level inquiries & Tickets

All the Chatbot Solutions Compared on 1 Page

See our one-page overview of the leading chatbot frameworks and solutions so you can choose what's best for your company.

Download the 1 Page Chatbot Comparison

Integrate Our Chatbot Everywhere

Example of chatbot dialogue for customer service

Knowledge Bot is ready out-of-the-box to integrate where you need it:

Your website
Facebook page
Mobile apps
Self-Service Portal
Your Knowledge Base

87%

Efficiency Gain

92%

Faster Response Time

95%

More time for complex cases

How Customers are Using our AI-powered Chatbot

As a central component of your customer service or IT service, our chatbot software can be used in a variety of different areas and quickly adapted to individual needs. It can be integrated on your company website, social media pages or in your app. Maintainance is equally simple with no technical background required so your agents can manage it.

Allianz

The Allianz Chatbot Allie helps prospects find their next job at Allianz while accessing its knowledge base in the background.

Telekom

The Telekom (T-Mobile) bot asks customers if they're satisified with the service received and identifies customers at risk of cancelling services.

Versicherungskammer Bayern

This Bavarian insurance company connected their Knowledge Base and Chatbot with Alexa to provide customer service via Voice Assistants.

Case Study - How One Telecom Boosted Customer Feedback 10x

A major telecom provider boosted its customer survey response rates from 3-5% up to 35%! How did they plan, build and implement it so well? Find out in two pages!

Get the Case Study