About Unymira

Why Unymira?

Unymira is a division of the USU Group, which is a German software company that aims to help improve the customer experience. The USU group was founded in 1976 and has over 600 employees worldwide as well as operations in over a dozen countries.  The unymira division is based in Möglingen, Germany and in Boston. The US team of unymira is comprised of highly skilled experts who are experienced in all aspects of knowledge optimization and knowledge base set up and maintenance.  The unymira team employs over 200 consultants and we have over 400 customers globally.

40 years of
experience

> 250
employees

> 10K
successful projects

 ~ 20% of turnover
goes to R&D

Our Products and Industries

Unymira products and services are designed to cater to many different industries including, call centers and contact centers, IT departments, customer service help desks, telecom companies, insurance companies, transportation companies and many other companies that have a large amount of institutional knowledge.

Unymira is a leading software company in the customer service field. We provide multiple software solutions such as knowledge base software for call centers and contact centers, the best in class web self-service tool, an amazing IT self-service tool and so much more!

Contact us today for a free trial or demo of any of our software!

Knowledge Base

Knowledge Center is an industry leading intelligent knowledge base that is designed to improve customer service by giving all employees access to institutional knowledge. In addition Knowledge Center is designed to help facilitate the training and onboarding of new employees so that every employee can be an expert.

Smart Link

Smart Link is an IT self-service tool that is designed to help employees resolve IT issues. Smart Link gives you the ability to have an IT knowledge base that employees are able to access and search. Smart Link is designed to help IT departments save time and money.

Knowledge First

Our self-service product Knowledge First is an intelligent web self-service platform that can be integrated into your website so that your customers can quickly and easily find answers to questions. Knowledge First has the ability to access knowledge base articles and can help answer simple as well as more complex queries. Knowledge First is designed to help customer service departments save time and money.

Chatbots

We offer an innovative and intelligent chatbot that integrates with Knowledge Center. It is an interactive knowledge chatbot designed to give real time answers to customer questions. 

Smart Alert

Smart Alert is a proactive IT messaging and alarm system that allows for quick, direct distribution of IT information throughout your organization. Many customers use Smart Alert to notify employees of the latest security patches and help walk them through the installation. Smart Alert can be an invaluable tool to help your company prevent cyber crime.

Connect

Connect is a social media tool that bundles customer service requests from multiple social media channels into a single easy to navigate inbox. Connect can help make your online customer service team a super star!