Our knowledge base is designed to make your contact center more efficient and customers' happier. Say goodbye to shoulder taps, frantic emails and slack messages and digging through binders.
Centralize your knowledge and keep teams aligned so your agents always know where to find the right answers.
Create custom decision trees, deflect more tickets and lower call volume.
- Consistent support quality in every channel
- Problems resolved faster
- Get accurate and current information
- Fewer transferred calls
- Find information as easily as a Google search
- Only one place to search for answers
- Guided chats to ensure easy and consistent service
- Built-in e-learning
- Create custom workflows
- Custom-built approval processes
- Create guided chats and scripts
- Tackle complex topics easily like a flowchart in Powerpoint
- Ensure consistent service from all agents
- Centrally manage scripts and guides
- Faster onboarding for new agents
- Custom Reports
- Knowledge stored in one place
- Agents can use, create and edit content
- Engage globally with multilanguage support
- AI Learns from users
- Decision Tree creation tool
- Integrated E-learning
- Custom Workflows and Approvals
- Integrates with Salesforce, Zendesk & more
SharePoint is a popular for document management but not designed to be a knowledge base. See how it compares side-by-side to Knowledge Center.
Salesforce is the leading CRM. Find out why you should combine it with the leading knowledge base instead of settle for an add-on module.
Find out more about Unymira's leading knowledge management platform for customer service and contact centers. Download the PDF with a detailed feature list.