Our knowledge base is designed to make your contact center more efficient and customers' happier. It enables you to centralize knowledge, create custom decision trees, deflect more tickets and lower call volumes.
Unymira's Knowledge Center leads to better customer experiences, increased productivity and more satisfied agents.
- Consistent support quality in every channel
- Problems resolved faster
- Get accurate and current information
- Fewer transferred calls
- Find information as easily as a Google search
- Only one place to search for answers
- Guided chats to ensure easy and consistent service
- Built-in e-learning
- Create custom workflows
- Custom-built approval processes
- Create guided chats and scripts
- Tackle complex topics easily like a flowchart in Powerpoint
- Ensure consistent service from all agents
- Centrally manage scripts and guides
- Faster onboarding for new agents
- Custom Reports
"A very powerful tool for knowledge management in service environments with excellent vendor support."
- Knowledge stored in one central place
- Agents can use, create and edit content
- Engage globally with multilanguage support
- Constantly improving via AI
- Decision Tree creation tool
- Integrated E-learning
- Custom Workflows and Approvals
- Integrates with Salesforce, Zendesk & more
SharePoint is a popular for document management but not designed to be a knowledge base. See how it compares side-by-side to Knowledge Center.
Salesforce is the leading CRM. Find out why you should combine it with the leading knowledge base instead of settle for an add-on module.
Find out more about Unymira's leading knowledge management platform for customer service and contact centers. Download the PDF with a detailed feature list.