Blog

Jun 01, 2018
Why Does Customer Service Suck

Why Does Customer Service Suck?

“A satisfied customer is a returning customer” this is a secret that every business owner knows and believes in; when customers are happy with the products they purchase and with the service that they receive they are likely to be repeat customers and to share their positive experiences with their network. When a customer is dissatisfied, either with the product or with the service they will share this with their network as well.

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May 18, 2018

Why is Knowledge Important for Customer Service?

There is an old saying that says, “Knowledge is power” and although many of us try to deny this, and even fight against it (especially in youth) at some point most of us come to the realization that knowledge is power and that without the right knowledge it is far more difficult to succeed at your job, raising your children and even your social life.

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