Digital solutions for
your customer journey

Chatbots -
A Revolution in Service?

Get the results of the USU chatbot study

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Awarded by CIOReview

as one of the 20 most promising Knowledge Management Solution Providers

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Digital solutions for your customer journey

As an expert for customer-first solutions we support you in all aspects of successful operations & maintenance of digital customer services & business models. We combine proven digital strategies, an inspiring digital experience, professional IT implementation expertise, and market-leading software products in the areas of customer and IT service.

More than 250 Customers already use our Solutions

The significance of self-service in customer service

Customers want their questions answered – right away, round the clock, and through any communication channel. A study conducted by Forrester Research has found that 72 % of respondents first look for solutions themselves instead of grabbing the phone and calling customer service. How do companies react to this development? Find the answer in our self-service study 2017.

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E-Book - Comparison of knowledge management solutions

If service departments want to improve their knowledge management they often hear: „Knowledge management? We use Sharepoint!“ - Find out which knowledge management software solution (Sharepoint, Wikis, Intranets, Knowledge databases or FAQs) has the features you need for your service organization in our comparison free of charge.

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