Skyrocket your
Customer Service
with our best in class Knowledge Base

Success for the Customer Journey

Unymira is part of the USU group, which is a leading European software provider based in Germany. We have over 40 years of experience providing innovative customer service products that are designed to improve the quality of customer service and save time and money.

Find out what our customers think about Knowledge Center:

Our Products

Results of our self-service study 2017

The significance of self-service in customer service

Customers want their questions answered – right away, round the clock, and through any communication channel. A study conducted by Forrester Research has found that 72 % of respondents first look for solutions themselves instead of grabbing the phone and calling customer service. How do companies react to this development? Find the answer in our self-service study 2017.

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Overview of different knowledge management tools

E-Book - Comparison of knowledge management solutions

If service departments want to improve their knowledge management they often hear: "Knowledge management? We use Sharepoint!“ - Find out which knowledge management software solution (Sharepoint, Wikis, Intranets, Knowledge databases or FAQs) has the features you need for your service organization in our comparison free of charge.

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Awards

Contact Center Technology Award 2017

Contact Center Excellence Award

In 2017 we were named by Customer Magazine the winner of the 12th annual Contact Center Excellence Award.  This award honors companies that have distinguished themselves as leaders in customer care and contact centers.

CIO Award 2017

CIOReview Award

We were also named as one of the top 20 most promising knowledge management providers of 2017 by CIOReview.

Our Clients

We have over 400 clients globally

Logo Audi
Logo BASF
Logo BMW
Logo Columbia Sportswear
Logo Mercedes Benz
Logo Nautilus
Logo Porsche
Logo P&G
Logo T-Mobile
Logo VW
Logo Xerox

We work with you to get the right price.
To learn more about our pricing contact us today

Contact us


Contact us today to learn how you can improve your customer service

Contact us

"Companies that focused on providing superior experience across customer journeys realized a 10 - 15 % increase in revenue and a 20 % increase in customer satisfaction."

- McKinsey -

Skyrocket Your Customer Service and Support Teams

Unymira is the leading one stop shop for digital customer service solutions. We are a leading knowledge management provider. We are dedicated to helping improve customer service through providing best in class software, an easy to use web self-service platform and the best active knowledge base for contact center on the market.

unymira Knowledge Center the leading knowledge base

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CCW 2019
Feb 19 - 21, 2019

unymira at the Call Center World 2019

unymira at the Call Center World 2019
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Oct 30, 2018

USU presents innovations at the ICMI Contact Center Demo 2018

USU presents innovations at the ICMI Contact Center Demo 2018
Oct 18, 2018

USU fulfills the requirements for the TISAX standard

USU fulfills the requirements for the TISAX standard
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On request

Webinar: Knowledge Center – the ACTIVE knowledge base

Webinar: Knowledge Center – the ACTIVE knowledge base
On request

Webinar: 4 Key Myths about Self-Service

Webinar: 4 Key Myths about Self-Service
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Nov 12, 2018

The Evolution of Customer Service

The Evolution of Customer Service
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