May 13 - 16, 2019
unymira at the ICMI Contact Center Expo 2019 in Florida
Success for the Customer Journey
Unymira is part of the USU group, a leading European software company based in Germany. We have over 40 years of experience providing innovative customer service products that empower you to deliver outstanding customer support and increase the ROI of your contact center.
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unymira at the ICMI Contact Center Expo 2019 in Florida
News
Mar 28, 2019
USU Software AG announces figures for 2018 as well as dividend proposal
Mar 11, 2019
Unymira Publishes Study Results on Digital Strategy for Customer Service
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The Results of our Digital Customer Service Study
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Advantages of professional Knowledge Management
Better Customer Service Outcomes and Increased Customer Loyalty
Unymira is the one stop shop for digital customer service solutions. Our comprehensive knowledge management platform is unique on the market, offering decision trees, artificial intelligence, self-service, chatbots, social media integration and more. We enable customer service agents to find accurate and up-to-date answers quickly, every time. Contact centers worldwide use our software to maximize productivity, reduce workload and offer timely and consistent support in every channel while boosting key KPIs.
"Companies that focused on providing superior experience across customer journeys realized a 10 - 15 % increase in revenue and a 20 % increase in customer satisfaction."
- McKinsey -
Our Customers
We have over 400 clients globally
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