The Leading
Knowledge Management
Platform

Customer Service Solutions for Knowledge Management

Unymira is part of the USU group, a leading European software company. We have over 40 years of experience providing innovative customer service products that empower you to deliver outstanding customer support and increase the ROI of your contact center. 

Better Customer Service Outcomes and Increased Customer Loyalty

Unymira is the one stop shop for digital customer service solutions. Our comprehensive knowledge management platform is unique on the market, offering decision trees, artificial intelligence, self-service, chatbots, social media integration and more.

We enable customer service agents to find accurate and up-to-date answers quickly, every time. Contact centers worldwide use our software to maximize productivity, reduce workload and offer timely and consistent support in every channel while boosting key KPIs.

Events

Dec 01 - 03, 2020

CCW Future of the Contact Center

CCW Future of the Contact Center
> Show all events

Blog

Oct 06, 2020

How to Write a Great Knowledge Base Article

How to Write a Great Knowledge Base Article
> Show all articles

Webinars

On Demand

Transition your Contact Center from SharePoint in 5 Steps

Transition your Contact Center from SharePoint in 5 Steps
On Demand

Old vs. New Knowledge Management & Building the Business Case for KM

Old vs. New Knowledge Management & Building the Business Case for KM
> All Webinars

GARTNER REPORT: Justify Customer Experience Initiatives Using 4 Approaches

Overcome cost pressure and internal objects to CX projects and demonstrate the ROI of good service.

Read the Gartner Report