The Leading
Knowledge Management
Platform

Customer Service Solutions for Knowledge Management

Unymira is part of the USU group, a leading European software company. We have over 40 years of experience providing innovative customer service products that empower you to deliver outstanding customer support and increase the ROI of your contact center. 

Better Customer Service Outcomes and Increased Customer Loyalty

Unymira is the one stop shop for digital customer service solutions. Our comprehensive knowledge management platform is unique on the market, offering decision trees, artificial intelligence, self-service, chatbots, social media integration and more.

We enable customer service agents to find accurate and up-to-date answers quickly, every time. Contact centers worldwide use our software to maximize productivity, reduce workload and offer timely and consistent support in every channel while boosting key KPIs.

Events

CCW Executive Exchange 2020 Miami Logo
Oct 06 - 08, 2020

Customer Contact Week Executive Exchange in Miami

Customer Contact Week Executive Exchange in Miami
> Show all events

Blog

Aug 05, 2020

The High Costs of a Badly Written Knowledge Base Article

The High Costs of a Badly Written Knowledge Base Article
> Show all articles

Webinars

On Demand

Old vs. New Knowledge Management & Building the Business Case for KM

Old vs. New Knowledge Management & Building the Business Case for KM
On Demand

Creating a Seamless CX - CCW Roundtable

Creating a Seamless CX - CCW Roundtable
> All Webinars

Download the 2020 Knowledge Management Report

Learn which KM practices are ineffective, how to increase ROI via data aggregation and why a modern knowledge base is critical infrastructure for your customer support.

Read it Free