The Leading Enterprise
Knowledge Management Platform

Discover Knowledge Center

Success for the Customer Journey

Unymira is part of the USU group, a leading European software company. We have over 40 years of experience providing innovative customer service products that empower you to deliver outstanding customer support and increase the ROI of your contact center. 

Our Products

Upcoming Events

Jan 28 - 31, 2020

Customer Contact Week Nashville 2020

Customer Contact Week Nashville 2020
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News

Jan 23, 2020

Unymira at Customer Contact Week Nashville

Unymira at Customer Contact Week Nashville
Oct 17, 2019

USU Wins Salesforce Partner Award in Frankfurt

USU Wins Salesforce Partner Award in Frankfurt
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Webinars

On Demand

Advantages of professional Knowledge Management

Advantages of professional Knowledge Management
On Demand

The Results of our Digital Customer Service Study

The Results of our Digital Customer Service Study
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Blog

Jan 22, 2020

Why Contact Centers Can't Scale with Salesforce Knowledge

Why Contact Centers Can't Scale with Salesforce Knowledge
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Better Customer Service Outcomes and Increased Customer Loyalty

Unymira is the one stop shop for digital customer service solutions. Our comprehensive knowledge management platform is unique on the market, offering decision trees, artificial intelligence, self-service, chatbots, social media integration and more. We enable customer service agents to find accurate and up-to-date answers quickly, every time. Contact centers worldwide use our software to maximize productivity, reduce workload and offer timely and consistent support in every channel while boosting key KPIs.

"Companies that focused on providing superior experience across customer journeys realized a 10 - 15 % increase in revenue and a 20 % increase in customer satisfaction."

- McKinsey -

Our Customers

Let's Deliver Outstanding Customer Experiences Together