The Leading Enterprise
Knowledge Management Platform

Discover Knowledge Center

Success for the Customer Journey

Unymira is part of the USU group, a leading European software company based in Germany. We have over 40 years of experience providing innovative customer service products that empower you to deliver outstanding customer support and increase the ROI of your contact center. 

Our Products

Upcoming Events

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News

Jun 13, 2019

Unymira at Customer Contact Week 2019 in Las Vegas

Unymira at Customer Contact Week 2019 in Las Vegas
May 22, 2019

Bavarian Insurance Company Awarded for Innovative use of Service Technology

Bavarian Insurance Company Awarded for Innovative use of Service Technology
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Webinars

Jul - 10, 2019

Build a Chatbot for Customer Service in 20 Minutes

Build a Chatbot for Customer Service in 20 Minutes
On Demand

Making CX Journeys More Simple, Consistent & Customer-Centric

Making CX Journeys More Simple, Consistent & Customer-Centric
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Blog

Jun 12, 2019

Empowering Contact Center Agents through Automation

Empowering Contact Center Agents through Automation
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Better Customer Service Outcomes and Increased Customer Loyalty

Unymira is the one stop shop for digital customer service solutions. Our comprehensive knowledge management platform is unique on the market, offering decision trees, artificial intelligence, self-service, chatbots, social media integration and more. We enable customer service agents to find accurate and up-to-date answers quickly, every time. Contact centers worldwide use our software to maximize productivity, reduce workload and offer timely and consistent support in every channel while boosting key KPIs.

"Companies that focused on providing superior experience across customer journeys realized a 10 - 15 % increase in revenue and a 20 % increase in customer satisfaction."

- McKinsey -

Our Customers

We have over 400 clients globally

See what our customers think about Knowledge Center:

Let's Deliver Outstanding Customer Experiences Together

WEBINAR: Build a Chatbot in 20 Minutes

Learn How to Build a Chatbot for customer service in 20 minutes in our upcoming webinar!

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