Success for the Customer Journey
Unymira is part of the USU group, a leading European software company based in Germany. We have over 40 years of experience providing innovative customer service products that empower you to deliver outstanding customer support and increase the ROI of your contact center.
Our Products
News
Bavarian Insurance Company Awarded for Innovative use of Service Technology
USU Presents Digital Customer First Solutions at ICMI Contact Center Expo
Webinars
Making CX Journeys More Simple, Consistent & Customer-Centric
The Results of our Digital Customer Service Study
Better Customer Service Outcomes and Increased Customer Loyalty
Unymira is the one stop shop for digital customer service solutions. Our comprehensive knowledge management platform is unique on the market, offering decision trees, artificial intelligence, self-service, chatbots, social media integration and more. We enable customer service agents to find accurate and up-to-date answers quickly, every time. Contact centers worldwide use our software to maximize productivity, reduce workload and offer timely and consistent support in every channel while boosting key KPIs.
"Companies that focused on providing superior experience across customer journeys realized a 10 - 15 % increase in revenue and a 20 % increase in customer satisfaction."
- McKinsey -
Our Customers
We have over 400 clients globally
See what our customers think about Knowledge Center:
