The Leading Enterprise
Knowledge Management Platform

Discover Knowledge Center

Success for the Customer Journey

Unymira is part of the USU group, a leading European software company based in Germany. We have over 40 years of experience providing innovative customer service products that empower you to deliver outstanding customer support and increase the ROI of your contact center. 

Our Products

Upcoming Events

Logo ICMI CC Expo in Florida
May 13 - 16, 2019

unymira at the ICMI Contact Center Expo 2019 in Florida

unymira at the ICMI Contact Center Expo 2019 in Florida
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News

Mar 28, 2019

USU Software AG announces figures for 2018 as well as dividend proposal

USU Software AG announces figures for 2018 as well as dividend proposal
Mar 11, 2019

Unymira Publishes Study Results on Digital Strategy for Customer Service

Unymira Publishes Study Results on Digital Strategy for Customer Service
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Webinars

On Demand

The Results of our Digital Customer Service Study

The Results of our Digital Customer Service Study
On Demand

Advantages of professional Knowledge Management

Advantages of professional Knowledge Management
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Blog

Apr 10, 2019

Reduce Agent Turnover with Better Omni-Channel Support

Reduce Agent Turnover with Better Omni-Channel Support
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Better Customer Service Outcomes and Increased Customer Loyalty

Unymira is the one stop shop for digital customer service solutions. Our comprehensive knowledge management platform is unique on the market, offering decision trees, artificial intelligence, self-service, chatbots, social media integration and more. We enable customer service agents to find accurate and up-to-date answers quickly, every time. Contact centers worldwide use our software to maximize productivity, reduce workload and offer timely and consistent support in every channel while boosting key KPIs.

"Companies that focused on providing superior experience across customer journeys realized a 10 - 15 % increase in revenue and a 20 % increase in customer satisfaction."

- McKinsey -

Our Customers

We have over 400 clients globally

See what our customers think about Knowledge Center:

Let's Deliver Outstanding Customer Experiences Together