Digital solutions for your customer journey
As an expert for customer-first solutions we support you in all aspects of successful operations & maintenance of digital customer services & business models. We combine proven digital strategies, an inspiring digital experience, professional IT implementation expertise, and market-leading software products in the areas of customer and IT service.
Our portfolio for your
More than 250 Customers already use our Solutions
The significance of self-service in customer service
Customers want their questions answered – right away, round the clock, and through any communication channel. A study conducted by Forrester Research has found that 72 % of respondents first look for solutions themselves instead of grabbing the phone and calling customer service. How do companies react to this development? Find the answer in our self-service study 2017.
E-Book - Comparison of knowledge management solutions
If service departments want to improve their knowledge management they often hear: „Knowledge management? We use Sharepoint!“ - Find out which knowledge management software solution (Sharepoint, Wikis, Intranets, Knowledge databases or FAQs) has the features you need for your service organization in our comparison free of charge.
Do you have any questions?
Please contact us via our contact form or give us a call +1 617 977 4167.