Skyrocket your
Customer Service
with our best in class Knowledge Base

Success for the Customer Journey

Unymira is part of the USU group, which is a leading European software provider based in Germany. We have over 40 years of experience providing innovative customer service products that are designed to improve the quality of customer service and save time and money.

Our Products

Events

Logo ICMI CC Expo in Florida
May 13 - 16, 2019

unymira at the ICMI Contact Center Expo 2019 in Florida

unymira at the ICMI Contact Center Expo 2019 in Florida
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News

Feb 12, 2019

Unymira offers Customer Service Solutions via Alexa

Unymira offers Customer Service Solutions via Alexa
Jan 24, 2019

USU presents its latest Customer Service Innovations at CCW 2019

USU presents its latest Customer Service Innovations at CCW 2019
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Webinars

On Demand

Advantages of professional Knowledge Management

Advantages of professional Knowledge Management
On request

Webinar: The 6 Most Important Success Factors for Self-Service

Webinar: The 6 Most Important Success Factors for Self-Service
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Blog

Feb 04, 2019

Choosing a KCS or non-KCS Knowledge Management Approach at your Company

Choosing a KCS or non-KCS Knowledge Management Approach at your Company
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Skyrocket Your Customer Service and Support Teams

Unymira is the leading one stop shop for digital customer service solutions. We are a leading knowledge management provider. We are dedicated to helping improve customer service through providing best in class call center software, an easy to use web self-service platform and the best active knowledge base on the market.


Contact us today to learn how you can improve your customer service

Contact us

"Companies that focused on providing superior experience across customer journeys realized a 10 - 15 % increase in revenue and a 20 % increase in customer satisfaction."

- McKinsey -

We work with you to get the right price.
To learn more about our pricing contact us today

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Our Clients

We have over 400 clients globally

Find out what our customers think about Knowledge Center:

Awards

Contact Center Excellence Award

In 2017 we were named by Customer Magazine the winner of the 12th annual Contact Center Excellence Award.  This award honors companies that have distinguished themselves as leaders in customer care and contact centers.

CIOReview Award

We were also named as one of the top 20 most promising knowledge management providers of 2017 by CIOReview.

The significance of self-service in customer service

Customers want their questions answered – right away, round the clock, and through any communication channel. A study conducted by Forrester Research has found that 72 % of respondents first look for solutions themselves instead of grabbing the phone and calling customer service. How do companies react to this development? Find the answer in our self-service study 2017.

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E-Book - Comparison of knowledge management solutions

If service departments want to improve their knowledge management they often hear: "Knowledge management? We use Sharepoint!“ - But for professional knowledge management you need a Knowledge Base. Find out which knowledge management software solution has the features you need for your service organization in our comparison free of charge.

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Do you have any questions?