The Leading Enterprise
Knowledge Management Platform

Discover Knowledge Center

Success for the Customer Journey

Unymira is part of the USU group, a leading European software company based in Germany. We have over 40 years of experience providing innovative customer service products that empower you to deliver outstanding customer support and increase the ROI of your contact center. 

Our Products

Upcoming Events

CCW Executive Exchange 2019 Miami Logo
Mar 31 - Apr 02, 2019

Customer Contact Week Executive Exchange in Miami

Customer Contact Week Executive Exchange in Miami
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News

Mar 11, 2019

Unymira Publishes Study Results on Digital Strategy for Customer Service

Unymira Publishes Study Results on Digital Strategy for Customer Service
Mar 06, 2019

Unymira featured in Contact Center Pipeline

Unymira featured in Contact Center Pipeline
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Webinars

Mar - 21, 2019

The Results of our Digital Customer Service Study

The Results of our Digital Customer Service Study
On Demand

Advantages of professional Knowledge Management

Advantages of professional Knowledge Management
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Blog

Mar 13, 2019

3 reasons to use a Knowledge Base with Salesforce Lightning

3 reasons to use a Knowledge Base with Salesforce Lightning
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Better Customer Service Outcomes and Increased Customer Loyalty

Unymira is the one stop shop for digital customer service solutions. Our comprehensive knowledge management platform is unique on the market, offering decision trees, artificial intelligence, self-service, chatbots, social media integration and more. We enable customer service agents to find accurate and up-to-date answers quickly, every time. Contact centers worldwide use our software to maximize productivity, reduce workload and offer timely and consistent support in every channel while boosting key KPIs.

"Companies that focused on providing superior experience across customer journeys realized a 10 - 15 % increase in revenue and a 20 % increase in customer satisfaction."

- McKinsey -

Our Customers

We have over 400 clients globally

See what our customers think about Knowledge Center:

Let's Deliver Outstanding Customer Experiences Together