Skyrocket Your Customer Service and Support Teams
Unymira is the leading one stop shop for digital customer service solutions. We are a leading knowledge management provider. We are dedicated to helping improve customer service through providing best in class call center software, an easy to use web self-service platform and the best active knowledge base on the market.
Unymira is part of the USU group, which is a leading European software provider based in Germany. We have over 40 years of experience providing innovative customer service products that are designed to improve the quality of customer service and save time and money.
"Companies that focused on providing superior experience across customer journeys realized a 10 - 15 % increase in revenue and a 20 % increase in customer satisfaction."
- McKinsey -
Contact us today to learn how you can improve your customer service
Our Products
A knowledge base solution that helps your customer facing agents with easy to understand knowledge
An intelligent self-service solution aimed at helping employees resolve IT issues
An intelligent web self service platform that is designed to help customers quickly find answers without the help of an agent
Provides real time answers to customer questions using an interactive interface
Proactive IT messaging and alarm system that allows for quick, direct distribution of information within an organization
Bundles customer service requests from all social media channels into a clearly arranged inbox
We work with you to get the right price.
To learn more about our pricing contact us today
Our Clients
We have over 400 clients globally
Awards
Contact Center Excellence Award
In 2017 we were named by Customer Magazine the winner of the 12th annual Contact Center Excellence Award. This award honors companies that have distinguished themselves as leaders in customer care and contact centers.
CIOReview Award
We were also named as one of the top 20 most promising knowledge management providers of 2017 by CIOReview.
The significance of self-service in customer service
Customers want their questions answered – right away, round the clock, and through any communication channel. A study conducted by Forrester Research has found that 72 % of respondents first look for solutions themselves instead of grabbing the phone and calling customer service. How do companies react to this development? Find the answer in our self-service study 2017.
E-Book - Comparison of knowledge management solutions
If service departments want to improve their knowledge management they often hear: „Knowledge management? We use Sharepoint!“ - Find out which knowledge management software solution (Sharepoint, Wikis, Intranets, Knowledge databases or FAQs) has the features you need for your service organization in our comparison free of charge.