Skyrocket your
Customer Service
with our best in class Knowledge Base

Success for the Customer Journey

Unymira is part of the USU group, which is a leading European software provider based in Germany. We have over 40 years of experience providing innovative customer service products that are designed to improve the quality of customer service and save time and money.

Our Products

CCW 2019
Feb 19 - 21, 2019

unymira at the Call Center World 2019

unymira at the Call Center World 2019
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Nov 30, 2018

Unymira announces new release of its Knowledge Base “Knowledge Center”

Unymira announces new release of its Knowledge Base “Knowledge Center”
Nov 22, 2018

USU Software AG announces figures for third quarter and first nine months

USU Software AG announces figures for third quarter and first nine months
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Dec - 13, 2018

Advantages of professional Knowledge Management

Advantages of professional Knowledge Management
On request

Webinar: The 6 Most Important Success Factors for Self-Service

Webinar: The 6 Most Important Success Factors for Self-Service
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Dec 06, 2018

5 Best Practices on how to implement a Knowledge Base

5 Best Practices on how to implement a Knowledge Base
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Skyrocket Your Customer Service and Support Teams

Unymira is the leading one stop shop for digital customer service solutions. We are a leading knowledge management provider. We are dedicated to helping improve customer service through providing best in class call center software, an easy to use web self-service platform and the best active knowledge base on the market.

unymira Knowledge Center the leading knowledge base

Contact us today to learn how you can improve your customer service

Contact us

"Companies that focused on providing superior experience across customer journeys realized a 10 - 15 % increase in revenue and a 20 % increase in customer satisfaction."

- McKinsey -

We work with you to get the right price.
To learn more about our pricing contact us today

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Our Clients

We have over 400 clients globally

Logo Audi
Logo BASF
Logo BMW
Logo Columbia Sportswear
Logo Mercedes Benz
Logo Nautilus
Logo Porsche
Logo P&G
Logo ResMed
Logo T-Mobile
Logo VW
Logo Xerox

Find out what our customers think about Knowledge Center:

Awards

Contact Center Technology Award 2017

Contact Center Excellence Award

In 2017 we were named by Customer Magazine the winner of the 12th annual Contact Center Excellence Award.  This award honors companies that have distinguished themselves as leaders in customer care and contact centers.

CIO Award 2017

CIOReview Award

We were also named as one of the top 20 most promising knowledge management providers of 2017 by CIOReview.

Results of our self-service study 2017

The significance of self-service in customer service

Customers want their questions answered – right away, round the clock, and through any communication channel. A study conducted by Forrester Research has found that 72 % of respondents first look for solutions themselves instead of grabbing the phone and calling customer service. How do companies react to this development? Find the answer in our self-service study 2017.

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Overview of different knowledge management tools

E-Book - Comparison of knowledge management solutions

If service departments want to improve their knowledge management they often hear: "Knowledge management? We use Sharepoint!“ - Find out which knowledge management software solution (Sharepoint, Wikis, Intranets, Knowledge databases or FAQs) has the features you need for your service organization in our comparison free of charge.

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Do you have any questions?