The Leading Enterprise
Knowledge Management Platform

Discover Knowledge Center

Success for the Customer Journey

Unymira is part of the USU group, a leading European software company. We have over 40 years of experience providing innovative customer service products that empower you to deliver outstanding customer support and increase the ROI of your contact center. 

Our Products

Upcoming Events

CCW Expo  Nashville TN 2020
Jan 28 - 31, 2020

Customer Contact Week Nashville 2020

Customer Contact Week Nashville 2020
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News

Oct 17, 2019

USU Wins Salesforce Partner Award in Frankfurt

USU Wins Salesforce Partner Award in Frankfurt
Aug 29, 2019

USU Software: Good Performance Thanks to Upturn in International Business

USU Software: Good Performance Thanks to Upturn in International Business
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Webinars

On Demand

How to Overcome Knowledge Management Challenges in Salesforce

How to Overcome Knowledge Management Challenges in Salesforce
On Demand

Build a Decision Tree in 20 minutes

Build a Decision Tree in 20 minutes
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Blog

Nov 12, 2019

Innovation Methodologies - Stop Thinking & Start Doing - Part 1

Innovation Methodologies - Stop Thinking & Start Doing - Part 1
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Better Customer Service Outcomes and Increased Customer Loyalty

Unymira is the one stop shop for digital customer service solutions. Our comprehensive knowledge management platform is unique on the market, offering decision trees, artificial intelligence, self-service, chatbots, social media integration and more. We enable customer service agents to find accurate and up-to-date answers quickly, every time. Contact centers worldwide use our software to maximize productivity, reduce workload and offer timely and consistent support in every channel while boosting key KPIs.

"Companies that focused on providing superior experience across customer journeys realized a 10 - 15 % increase in revenue and a 20 % increase in customer satisfaction."

- McKinsey -

Our Customers

Let's Deliver Outstanding Customer Experiences Together