The Leading Enterprise
Knowledge Management Platform

Discover Knowledge Center

Success for the Customer Journey

Unymira is part of the USU group, a leading European software company based in Germany. We have over 40 years of experience providing innovative customer service products that empower you to deliver outstanding customer support and increase the ROI of your contact center. 

Our Products

Upcoming Events

Customer Contact Week Logo
Jun 24 - 28, 2019

Customer Contact Week 2019 in Las Vegas

Customer Contact Week 2019 in Las Vegas
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News

May 07, 2019

USU Presents Digital Customer First Solutions at ICMI Contact Center Expo

USU Presents Digital Customer First Solutions at ICMI Contact Center Expo
Article preview of Voice Service via Alexa by Unymira
Apr 25, 2019

Unymira's Voice Service via Alexa featured on ICMI

Unymira's Voice Service via Alexa featured on ICMI
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Webinars

Jun - 05, 2019

Unify New Customer Service Technologies In One Platform

Unify New Customer Service Technologies In One Platform
On Demand

The Results of our Digital Customer Service Study

The Results of our Digital Customer Service Study
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Blog

May 16, 2019

Recap: ICMI 2019 Contact Center Expo in Florida

Recap: ICMI 2019 Contact Center Expo in Florida
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Better Customer Service Outcomes and Increased Customer Loyalty

Unymira is the one stop shop for digital customer service solutions. Our comprehensive knowledge management platform is unique on the market, offering decision trees, artificial intelligence, self-service, chatbots, social media integration and more. We enable customer service agents to find accurate and up-to-date answers quickly, every time. Contact centers worldwide use our software to maximize productivity, reduce workload and offer timely and consistent support in every channel while boosting key KPIs.

"Companies that focused on providing superior experience across customer journeys realized a 10 - 15 % increase in revenue and a 20 % increase in customer satisfaction."

- McKinsey -

Our Customers

We have over 400 clients globally

See what our customers think about Knowledge Center:

Let's Deliver Outstanding Customer Experiences Together