Knowledge Base

A knowledge base solution
that helps your customer facing agents
with easy to understand knowledge

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Skyrocket Your Customer Service and Support Teams

Unymira is the leading one stop shop for digital customer service solutions. We are a leading knowledge management provider. We are dedicated to helping improve customer service through providing best in class call center software, an easy to use web self-service platform and the best active knowledge base on the market.

unymira Knowledge Center the leading knowledge base

Unymira is part of the USU group, which is a leading European software provider based in Germany. We have over 40 years of experience providing innovative customer service products that are designed to improve the quality of customer service and save time and money.

"Companies that focused on providing superior experience across customer journeys realized a 10 - 15 % increase in revenue and a 20 % increase in customer satisfaction."

- McKinsey -

Contact us today to learn how you can improve your customer service

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Our Products

 A knowledge base solution that helps your customer facing agents with easy to understand knowledge

An intelligent self-service solution aimed at helping employees resolve IT issues

An intelligent web self service platform that is designed to help customers quickly find answers without the help of an agent

Provides real time answers to customer questions using an interactive interface

Proactive IT messaging and alarm system that allows for quick, direct distribution of information within an organization

Bundles customer service requests from all social media channels into a clearly arranged inbox

We work with you to get the right price.
To learn more about our pricing contact us today

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Our Clients

We have over 400 clients globally

Logo Audi
Logo BASF
Logo BMW
Logo Columbia Sportswear
Logo Mercedes Benz
Logo Nestle
Logo Porsche
Logo P&G
Logo Santander
Logo T-Mobile
Logo VW
Logo Xerox

Find out what our customers think about Knowledge Center:

Awards

Contact Center Technology Award 2017

Contact Center Excellence Award

In 2017 we were named by Customer Magazine the winner of the 12th annual Contact Center Excellence Award.  This award honors companies that have distinguished themselves as leaders in customer care and contact centers.

CIO Award 2017

CIOReview Award

We were also named as one of the top 20 most promising knowledge management providers of 2017 by CIOReview.

Results of our self-service study 2017

The significance of self-service in customer service

Customers want their questions answered – right away, round the clock, and through any communication channel. A study conducted by Forrester Research has found that 72 % of respondents first look for solutions themselves instead of grabbing the phone and calling customer service. How do companies react to this development? Find the answer in our self-service study 2017.

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Overview of different knowledge management tools

E-Book - Comparison of knowledge management solutions

If service departments want to improve their knowledge management they often hear: "Knowledge management? We use Sharepoint!“ - Find out which knowledge management software solution (Sharepoint, Wikis, Intranets, Knowledge databases or FAQs) has the features you need for your service organization in our comparison free of charge.

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Do you have any questions?