The Leading
Knowledge Management
Platform

Customer Service Solutions for Knowledge Management

Unymira is part of the USU group, a leading European software company. We have over 40 years of experience providing innovative customer service products that empower you to deliver outstanding customer support and increase the ROI of your contact center. 

Better Customer Service Outcomes and Increased Customer Loyalty

Unymira is the one stop shop for digital customer service solutions. Our comprehensive knowledge management platform is unique on the market, offering decision trees, artificial intelligence, self-service, chatbots, social media integration and more.

We enable customer service agents to find accurate and up-to-date answers quickly, every time. Contact centers worldwide use our software to maximize productivity, reduce workload and offer timely and consistent support in every channel while boosting key KPIs.

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Blog

Oct 06, 2020

How to Write a Great Knowledge Base Article

How to Write a Great Knowledge Base Article
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Webinars

Dec - 17, 2020

Best Practices for Writing Knowledge Base Articles

Best Practices for Writing Knowledge Base Articles
Dec - 03, 2020

Why KM is Mission Critical for CCaaS Platforms

Why KM is Mission Critical for CCaaS Platforms
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White Paper: Knowledge Management for Customer Service

What makes knowledge management different? Discover the must-have features to include in your RFP, how KM can reduce operating costs and 6 steps for planning your next project.

Read it Free