The Leading Enterprise
Knowledge Management Platform

Discover Knowledge Center

Success for the Customer Journey

Unymira is part of the USU group, a leading European software company based in Germany. We have over 40 years of experience providing innovative customer service products that empower you to deliver outstanding customer support and increase the ROI of your contact center. 

Our Products

Upcoming Events

Oct 28 - 30, 2019

ICMI CC Connections Chicago 2019

ICMI CC Connections Chicago 2019
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News

Aug 29, 2019

USU Software: Good Performance Thanks to Upturn in International Business

USU Software: Good Performance Thanks to Upturn in International Business
Jul 31, 2019

Unymira Announces next Major Release of its Knowledge Management Platform

Unymira Announces next Major Release of its Knowledge Management Platform
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Webinars

On Demand

Build a Decision Tree in 20 minutes

Build a Decision Tree in 20 minutes
On Demand

Build a Chatbot for Customer Service in 20 Minutes

Build a Chatbot for Customer Service in 20 Minutes
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Blog

Oct 02, 2019

3 Critical Contact Center Components a Knowledge Base Supports

3 Critical Contact Center Components a Knowledge Base Supports
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Better Customer Service Outcomes and Increased Customer Loyalty

Unymira is the one stop shop for digital customer service solutions. Our comprehensive knowledge management platform is unique on the market, offering decision trees, artificial intelligence, self-service, chatbots, social media integration and more. We enable customer service agents to find accurate and up-to-date answers quickly, every time. Contact centers worldwide use our software to maximize productivity, reduce workload and offer timely and consistent support in every channel while boosting key KPIs.

"Companies that focused on providing superior experience across customer journeys realized a 10 - 15 % increase in revenue and a 20 % increase in customer satisfaction."

- McKinsey -

Our Customers

We have over 400 clients globally

Let's Deliver Outstanding Customer Experiences Together